BitDefender is blocking me from connecting with school VPN

pterrell1789

In order to use my school CAD software, I need to connect with the school's VPN. Unfortunately, every time I connect, I get a disinfection warning saying that BitDefender has quarantined mshta.exe and blocked a command line from running. Now, I can tell for sure that this is a false positive because the command line being run specifically has my school named in the message.

Is there a whitelist/exceptions feature that would make it so I can connect without these issues?

Flexx

https://community.bitdefender.com/en/discussion/97008/bitdefender-is-blocking-me-from-connecting-with-school-vpn

Yes, there is a whitelist/exceptions feature in Bitdefender that you can use to allow the command line from running without being blocked. Here are the steps on how to do it:

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusion in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusion in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real time protection in Bitdefender.

Also, if you think the website/file is incorrectly blocked by bitdefender you can share the same with malware researchers by filling up the forum in below stated link

https://www.bitdefender.com/consumer/support/answer/29358/

If website/file is indeed incorrectly blocked, detection will be removed in maximum of 72 hours and if the detection still remains after 72 hours, consider the website/ file as malicious by malware researchers and the detection will stay.

Regards