Risk Management not updated

Michele Costantino

Hi!

I'm quite new to GravityZone and I've a question about security management.

It says that on my pc there are some vuln. apps.

I've removed those app and done a new risk scan but it still says that those app are installed and vulnerable.

Any suggestion?

Find more posts tagged with

Comments

Flexx

https://community.bitdefender.com/en/discussion/97241/risk-management-not-updated

Kindly contact the bitdefender business support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory

Additionally, @Alex_Dr, @Andra_B or @Andrei_S Enterprise can have a look into this for you.

Regards

Andrei_S Enterprise

Hello @Michele Costantino,

You might still have some executable files left somewhere on your disk which are still being detected as vulnerabilities but without product logs we cannot say exactly.

In order for us to understand what it's still found by the Risk Scan, we will need some log files:

Please follow this article to collect the Support Tool logs: https://www.bitdefender.com/business/support/en/71263-102885-use-the-support-tool-log.html#UUID-25e00028-ee47-4ab0-bb96-3c108a7f24e8_UUID-743e1348-0259-eaaa-cc32-891570d3d1fc

After you have them please reach out to our Enterprise Support as previously mentioned, and a Support Engineer will be more than happy to assist you.

Regards!