You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Risk Management not updated
Hi!
I'm quite new to GravityZone and I've a question about security management.
It says that on my pc there are some vuln. apps.
I've removed those app and done a new risk scan but it still says that those app are installed and vulnerable.
Any suggestion?
Comments
-
Kindly contact the bitdefender business support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory
Additionally, @Alex_Dr, @Andra_B or @Andrei_S Enterprise can have a look into this for you.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0 -
Hello @Michele Costantino,
You might still have some executable files left somewhere on your disk which are still being detected as vulnerabilities but without product logs we cannot say exactly.
In order for us to understand what it's still found by the Risk Scan, we will need some log files:
Please follow this article to collect the Support Tool logs: https://www.bitdefender.com/business/support/en/71263-102885-use-the-support-tool-log.html#UUID-25e00028-ee47-4ab0-bb96-3c108a7f24e8_UUID-743e1348-0259-eaaa-cc32-891570d3d1fc
After you have them please reach out to our Enterprise Support as previously mentioned, and a Support Engineer will be more than happy to assist you.
Regards!
1
