Purchased VPM Premium

gizzy

I purchased the Premium for VPM was working but had to reset computer. Now it keeps telling me that I need to upgrade. Of course the activation code doesn't work. I keep uninstalling and reinstalling and nothing works. So frustrated with this.

What do I need to do

Flexx

https://community.bitdefender.com/en/discussion/98077/purchased-vpm-premium

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards

gizzy

Thank you

Alexandru_BD

Hello @gizzy,

I've noticed that you've opened two tickets for the Support teams. Kindly be advised the usual response timeframe may vary between 24 to 48 hours, depending on the workload and business hours. Since you also have a Netgear subscription, maybe there are some additional settings required for the VPN to work in this context, but the engineers will advise you accordingly.

Regards,

Alex

gizzy

Thank you but what I was sent still didn't work.

Alexandru_BD

@gizzy I have noticed that the Support teams managed to sort things out. 🙂

I hope everything is working as expected now.

gizzy

Yes all is fine thank you very much