I purchased Bitdefender Premium VPN (1 year) , but gave me VPN standard

Maggie C

Hi

I have just bought Premium VPN 1 year, but I download the VPN app, and it gave me the standard version. And could not activate my subscription.

Please advise what I should do to get back my premium subscription. Thanks!

Maggie

Flexx

https://community.bitdefender.com/en/discussion/98134/i-purchased-bitdefender-premium-vpn-1-year-but-gave-me-vpn-standard

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards

Alexandru_BD

Hello @Maggie C and welcome to the Community!

Based on my findings, your Premium VPN subscription has been successfully activated in your Central account. You will find it active under the My Subscriptions tab. Below there are some quick guides on how to install and configure your VPN on the supported operating systems:

https://www.bitdefender.com/consumer/support/answer/34175/

https://www.bitdefender.com/consumer/support/answer/7127/

https://www.bitdefender.com/consumer/support/answer/7130/

https://www.bitdefender.com/consumer/support/answer/7129/

https://www.bitdefender.com/consumer/support/answer/7128/

I hope the information is helpful. Please do let us know if everything works as expected now.

Regards,

Alex