When attempting to log in into my bitdefender Central, the log in goes into an infinite login loop.
1) Make sure you have all extension disabled in your browser.
2) Consider using incognito mode.
3) Try another browser.
4) Open the Run command and execute the following commands one by one:
temp – delete all the files in the folder.
%temp% – delete all the files in the folder.
prefetch – delete all the files in the folder.
5) Reset your web browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/
Opera: https://browsersolution.com/reset-opera-browser
Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
Let us know if issue still persists.
Regards
Successfully completed all the above items. Nothing changed, still looping at login.
I left Bitdefender several months due to this issue. Bought a new subscription hoping this would be fixed.
Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
I would recommend the following:
If nothing works, then it's a task for the Support teams indeed.
I am also having this problem. I got on with support and they referred me to a more senior analyst. After waiting half a day it seems to have been fixed. Thanks.
Hi @wilr
Try setting your browser settings to standard if your settings are set to custom or strict so no cookies are blocked by your browser.
