contact

Ann23

i have tried phoning you a number of times and the line is dead

Gjoksi

Hello.

In that case, you should contact Bitdefender Consumer Support by chat or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

For example: Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

Regards.

Alexandru_BD

https://community.bitdefender.com/en/discussion/98390/contact

Hello,

Which phone numbers have you dialed, please? Have you managed to get in touch since?

Regards

Ann23

08451305096 thats the number on quite a few occasions, kind regards Ann.

Alexandru_BD

@Ann23 where are you based? Here's the full list of contact phone numbers available on the official Bitdefender website, under the Support section:

Regards,

Alex

Ann23

Hi Alex I am based in uk

Alexandru_BD

Alright, then try these two:

(+44) 208 819 2649

(+44) 203 514 8734

Regards

Gjoksi

Hello again.

Just a little note: Bitdefender telephone support is not toll-free!

On the other hand, chat support is totally free!

Regards.

thepepper

Chat???? It is very hard (or even not possible) to find the chat!

thepepper

I have to renew Bitdefender (or an other security program) and can't get help for VPN. I would like VPN but it makes many of my programs not working. Is there a solution?

Flexx

https://community.bitdefender.com/en/discussion/comment/349318#Comment_349318

https://community.bitdefender.com/en/discussion/comment/349319#Comment_349319

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

Alexandru_BD

https://community.bitdefender.com/en/discussion/comment/349319#Comment_349319

Hi @thepepper,

To clarify here, subscription renewal inquiries can only be handled by the Bitdefender Support teams. We can, of course, provide more general advice here, but if it comes to account verification, transaction inquiries or other related information pertaining your orders and subscriptions, such requests will have to go through Support, as they have the required tools to provide assistance in this matter.
As for the VPN issues you are encountering, they can also help with that, but you'll have to give them a bit more information. A solution cannot be provided if the symptoms are not described in full, or if the specifics are unknown. This includes the app's overall behavior, app version, device used and OS, servers used and their IPs, any possible error messages displayed, connection type (Wi-Fi, 3G, LAN), types of websites that are not working, and the list goes on.

For the record, the chat window can be found at the link shared above, after filling in the required information. Simply click on 'Contact Support' to expand the contact channels. Also, when navigating the Support Center, a pop-up message will be displayed at some point and you can also use it to get in touch with them:

Since this is an older thread and the initial question was previously answered, the discussion is closed for further comments. In the event you wish to elaborate on the VPN issue you are encountering, or if you simply wish to follow up with us to share your experience with the Support teams, you can open a new thread and we can chat there.

Regards,

Alex