I have yet to have capable security help from Bitdefender.
I get notices all the time that the same range of IPs get blocked over and over again. When I report this to Bitdefender, I am told that your corporation will not perform DNS queries. How can you do anything without knowing where the threats are coming from? I have even been asked to provide some Bitdefender stranger remote access to my computer. No one should EVER allow this. I will provide Bitdefender logs but that is it.