Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

App lock no longer works

Options
brushman
brushman
in Mobile Security

A few days ago I set up app locks on several apps and tested them. All worked correctly. Today I can start those apps and BitDefender does not prompt me for the app-lock pin.

Tagged:

Best Answers

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓
    Options

    Hello,

    @brushman do you have Smart Unlock enabled? With Smart Unlock you can set as trusted the Wi-Fi networks you usually connect to, and when connected to them, the App Lock blocking settings will be disabled for the protected apps. To check if this is enabled, do the following:

    1. Tap 'More' on the bottom navigation bar.
    2. Tap 'App Lock'.
    3. Check the switch next to Smart Unlock

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • brushman
    brushman
    Answer ✓
    Options

    Thanks for all your replies.

    As @Alexandru_BD suspected I had Smart Unlock enabled for my network and this was the cause of the unexpected, but correct, behavior. Now that I understand it, Smart Unlock is a really useful feature.

Answers

All Time Leaders

Categories

Defenders of the month