display bug in the dashboard of Bitdefender

Skully · April 10

Hello community,
I have a display bug in the dashboard of Bitdefender. After repeated reinstallation, the problem cannot be resolved. Does anyone know a solution for this?

Flexx · April 10

https://community.bitdefender.com/en/discussion/99508/display-bug-in-the-dashboard-of-bitdefender

Repair your Bitdefender product: https://www.bitdefender.com/consumer/support/answer/13429/

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

Alexandru_BD · April 11

Hello @Skully,

The solution is to go to "Language Settings" in Windows (use the search on the task bar) and install the "English (United States)" language pack, as per the previous discussions on this topic:

https://community.bitdefender.com/en/discussion/99309/disabled-features-and-lorem-ipsum-in-bitdefender

https://community.bitdefender.com/en/discussion/99287/bitdefender-has-lorem-ipsum-text

@Flexx reinstalling will not solve the issue.

https://community.bitdefender.com/en/discussion/comment/337099#Comment_337099

The situation is currently under investigation by the development teams.

Regards,

Alex