Security Breach: Alert Mode Not Working

Following on from months of screaming at Bit Defender to fix a bug where alert mode switched itself off when full-screening a YouTube video, I find today that alert mode is still not working as it should be and it is STILL causing a breach in the security of my PC…

Alert mode is switched on

Which should allow me the human to "control each connection" as it CLEARLY states.

Yet, despite alert mode being switched on, I find Bit Defender is choosing of its own accord which applications can connect to the internet without notifying me.

Bit Defender has allowed these and more applications to connect, without asking me, despite alert mode being switched on.

And no rules being in place….

Please can someone tell me if this is fixable, so I (that's me personally) can control EVERY application's access to connect to the internet.

Failing that, Bit Defender is not providing the security I paid for and I want my money back.

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Comments

Flexx

https://community.bitdefender.com/en/discussion/99697/security-breach-alert-mode-not-working

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

@camarie can also have a look into this for you.

Regards

camarie

I'm not sure about the logic behind the alert mode on firewall, but I assume at this time, since you mentioned Youtube fullscreen video, that the profiles kicks in and attempt to not show alerts while in movie profile.

That been said, I am forwarding this to the appropriate guys so they can confirm (or not) why this happens. If there is a support ticket with the product logs attached it will be very helpful to track down the behavior.

camarie

Followup: There was a fixed issue ("Alert mode is disabled when entering full screen") which was fixed in the last update (27.0.35.147). Are you updated to the latest version?

Chris_Munday

That question is answered in my original post.

Alert mode is still buggy and I’ve contacted support. I’m not expecting to get anywhere as the last time this happened, the forum people tried to palm it off until many people complained with the same issue.

All I really want is a total security package that works and protects the security of my PC. I haven’t got that at the moment.