You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
if central website has issue, where can you report it?
teh captcha on page:
is broken.
how does one report that?
Best Answers
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UPDATE:
Google Chrome 124.0.6367.202 x64
Mozilla Firefox 125.0.3 x64
Microsoft Edge 124.0.2478.80 x64On all three browsers, i get the same error.
I reported the issue to support, ticket number: 1009250381.
Regards.
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Support is now aware of this issue from both of us :) @p4u1 We appreciate your bringing this to our attention.
Kind regards,
Scott
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
1
Answers
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Hello @p4u1
I haven't tried it as far as including a sample url to submit, but did you try disabling BD Anti-Tracker for the site? Also, if you're using a VPN, did you try disabling it? What browser are you using?
Kind regards.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Hello.
OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed
OS Build 19045.4355
Experience Windows Feature Experience Pack 1000.19056.1000.0
Google Chrome 124.0.6367.202 x64After clicking on SUBMIT, this is the error i get:
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.@Alexandru_BD This is urgent and should be fixed as soon as possible. Thanks.
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@Gjoksi thanks for taking the extra steps to verify it. I went through a url submission and came up with the same thing, too.
I'm currently online (3rd in line) in reporting it to Chat.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Works fine for me.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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So when you hit the blue Submit button, you're not getting the above error? I still am, in Chrome and FF.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Oh, okay, let me check. I thought it was only related to the captcha without clicking the submit. Yeah, I can confirm the issue is persisting for me too.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Update: The issue has been fixed now!
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
2
