teh captcha on page:
https://www.bitdefender.com/consumer/support/answer/29358/
is broken.
how does one report that?
UPDATE:
@Alexandru_BD
Google Chrome 124.0.6367.202 x64 Mozilla Firefox 125.0.3 x64 Microsoft Edge 124.0.2478.80 x64
On all three browsers, i get the same error.
I reported the issue to support, ticket number: 1009250381.
Regards.
Support is now aware of this issue from both of us :) @p4u1 We appreciate your bringing this to our attention.
Kind regards,
Scott
Hello @p4u1
I haven't tried it as far as including a sample url to submit, but did you try disabling BD Anti-Tracker for the site? Also, if you're using a VPN, did you try disabling it? What browser are you using?
Kind regards.
Hello.
OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack 1000.19056.1000.0 Google Chrome 124.0.6367.202 x64
After clicking on SUBMIT, this is the error i get:
You should contact Bitdefender Consumer Support by chat, telephone or e-mail: https://www.bitdefender.com/consumer/support/help/ Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7. NOTE: Bitdefender telephone support is not toll-free! Regards.
@Alexandru_BD This is urgent and should be fixed as soon as possible. Thanks.
@Gjoksi thanks for taking the extra steps to verify it. I went through a url submission and came up with the same thing, too.
I'm currently online (3rd in line) in reporting it to Chat.
Works fine for me.
Regards
So when you hit the blue Submit button, you're not getting the above error? I still am, in Chrome and FF.
Oh, okay, let me check. I thought it was only related to the captcha without clicking the submit. Yeah, I can confirm the issue is persisting for me too.
Update: The issue has been fixed now!
