if central website has issue, where can you report it?

p4u1 · May 10

teh captcha on page:

https://www.bitdefender.com/consumer/support/answer/29358/

is broken.

how does one report that?

Gjoksi · May 10

UPDATE:

@Alexandru_BD

Google Chrome 124.0.6367.202 x64
Mozilla Firefox 125.0.3 x64
Microsoft Edge 124.0.2478.80 x64

On all three browsers, i get the same error.

I reported the issue to support, ticket number: 1009250381.

Regards.

Scott · May 10

Support is now aware of this issue from both of us :) @p4u1 We appreciate your bringing this to our attention.

Kind regards,

Scott

Scott · May 10

Hello @p4u1

I haven't tried it as far as including a sample url to submit, but did you try disabling BD Anti-Tracker for the site? Also, if you're using a VPN, did you try disabling it? What browser are you using?

Kind regards.

Gjoksi · May 10

Hello.

OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed
OS Build 19045.4355
Experience Windows Feature Experience Pack 1000.19056.1000.0
Google Chrome 124.0.6367.202 x64

After clicking on SUBMIT, this is the error i get:

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.

@Alexandru_BD This is urgent and should be fixed as soon as possible. Thanks.

Scott · May 10

@Gjoksi thanks for taking the extra steps to verify it. I went through a url submission and came up with the same thing, too.

I'm currently online (3rd in line) in reporting it to Chat.

Flexx · May 10

Works fine for me.

Regards

Scott · May 10

https://community.bitdefender.com/en/discussion/comment/338780#Comment_338780

So when you hit the blue Submit button, you're not getting the above error? I still am, in Chrome and FF.

Flexx · May 10

https://community.bitdefender.com/en/discussion/comment/338783#Comment_338783

Oh, okay, let me check. I thought it was only related to the captcha without clicking the submit. Yeah, I can confirm the issue is persisting for me too.

Regards

Flexx · May 14

Update: The issue has been fixed now!

Regards

if central website has issue, where can you report it?

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