just shows spinning wheel abd says disconnecting no matter what I do
Kindly have a look at below stated links
https://www.bitdefender.com/consumer/support/answer/35096/
https://www.bitdefender.com/consumer/support/answer/11311/
If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help
Select, Activate and Install→Install→I don't know→Contact Support→You will get the option of chat, call or email.
Regards