Is Bitdefender still protecting you when it says "Bitdefender services are loading now, please wait?

johndeere2023

Lately on my 2 computers Bitdefender loads an comes up, "Bitdefender services are loading now, please wait." It doesn't come up too, "You Safe" like it usually says on the icon. I did some research and reinstalled the program and did the proper updates. It goes back to "Your Safe" but whenever I reboot my computer or start it up its back too "Bitdefender services are loading, please wait.

Am I still being protected by Bitdefender or is it sitting in limbo and not protecting my PCs?

Scott

Hi @johndeere2023

It may be related to this issue which has been reported in a couple of other threads. Do you have Activate profiles automatically, enabled, Utilities/Profiles/settings? If so, disable it, restart your computer and see if that resolves it. The fix hasn't been released yet, but should be soon.

https://community.bitdefender.com/en/discussion/comment/336540#Comment_336540

https://community.bitdefender.com/en/discussion/comment/338723#Comment_338723

https://community.bitdefender.com/en/discussion/comment/338727#Comment_338727

If it's not an Activate profiles automatically issue, then I would contact Bitdefender support by visiting Support at

https://www.bitdefender.com/consumer/support/help/

Select, How Tos & Troubleshooting→Troubleshooting→I don't know→Contact Support→ and you will get the option of Chat, Call or Email. Chat is the quickest way to get thing started, phone support is not toll-free.

Kind regards,