Hello everyone.
I have 3 "Bitdefender Premium Security" subscriptions and 1 "Bitdefender Premium VPN" subscription in my Bitdefender Central. Premium Security are installed in various types of devices and have both Antivirus and VPN, and they work well. Premium VPN is only installed on devices with a third-party antivirus solution. Since I purchased the third Bitdefender Premium Security subscription, in all new installations (antivirus + VPN) the VPN does not work. I always get the error: "you have reached your limit of available devices in your subscription". But this is not true, as there are still 7 free VPN-devices available, in addition to 3 VPNs already installed and in any case not working.
This problem has happened before. Reinstalling the VPN or reassigning it fixed it, but this time nothing works. I can't solve it.
Subscriptions have not expired, I have tried to move devices via Bitdefender Central, numerous times. I can't get the VPN to work on Windows PCs!
Another thing that I don't understand and has always happened to me, from Bitdefender Central: if I install Bitdefender Premium Security, therefore antivirus + VPN, it shows me that I have Security on 7 devices and VPN on 6 devices (or vice versa). It often appears that there are "ghost" devices, despite having both antivirus and VPN enabled.
Note: I noticed that the VPN (Antivirus + VPN or Premium VPN) only causes problems with Windows PCs, but not on Android smartphones.
Sorry, the screenshots are in Italian. But I think they're clear.
Do you have any advice? Thank you.
