costumer service unavailable

signefj

Hello

I wanted to use the bitdefender chat service today, but when I clicked on one of the four icons on this page https://www.bitdefender.com/consumer/support/help/ , nothing happened. I tried in several browsers and on a different computer as well. Is the customer service down?

Alexandru_BD

Hello @signefj,

I've checked and it's working fine.

Regards,

Alex

Scott

Hi @signefj

I checked on my end, it's working fine on two different PCs, with Edge, FF and Chrome. Try this link and see if it works.

https://www.bitdefender.com/consumer/support/

Gjoksi

Hello.

The chat button is functioning.

First you need to disable any ad-blocker like uBlock Origin, AdBlock, AdBlock Plus etc. in your browser, next click on the chat button, wait for few seconds and the chat window will open.

Regards.

Scott

https://community.bitdefender.com/en/discussion/comment/339173#Comment_339173

AdBlock and AdBlock Plus may handle webpages differently then UBlock, which didn't have a problem in going through the support steps. Even BD Anti-Tracker was enabled, but that is a good suggestion, just in case :)

Flexx

Everything is working perfectly.

Regards