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Hello
I wanted to use the bitdefender chat service today, but when I clicked on one of the four icons on this page , nothing happened. I tried in several browsers and on a different computer as well. Is the customer service down?
Answers
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Premium Security & Bitdefender Endpoint Security Tools user
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Hi @signefj
I checked on my end, it's working fine on two different PCs, with Edge, FF and Chrome. Try this link and see if it works.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Hello.
The chat button is functioning.
First you need to disable any ad-blocker like uBlock Origin, AdBlock, AdBlock Plus etc. in your browser, next click on the chat button, wait for few seconds and the chat window will open.
Regards.
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AdBlock and AdBlock Plus may handle webpages differently then UBlock, which didn't have a problem in going through the support steps. Even BD Anti-Tracker was enabled, but that is a good suggestion, just in case :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Everything is working perfectly.
Regards
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Bitdefender Ultimate Security Plus (user)
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