Unable to Stop Auto Renewal online

Trying to Stop Auto Renewal , but when reached page, a Calendar comes up and block Stop Auto Renewal box.

Said calendar can not be moved, removed etc. See Picture.

Help please



Comments

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    @wpradel

    Sorry for the inconvenience caused to you. If you are using any addonn/ extension in your browser, kindly disable it or try to use incognito browser.

    If the issue still persists & knowing that you have already tried the above stated option & it is not working, kindly drop an email to bitdefender support at bitsy@bitdefender.com

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.


    If this helps, kindly mark answer as agree/ accepted

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Tried different browser, different computer and mobile device, still that Calendar remaining in front of box. Think i somehow did it on Mobile but can not be sure as Calendar in the way.


    Can someone just confirm it has been disabled?

    Many thanks

  • Please ignore above, just received email confirmation being disabled.


    Suggests this issue is looked into

  • I have exactly the same problem as above.

  • Yes Warot thanks that also worked for me, soon as cancelled auto renewal i got pop up with 50% discount, so worked out well in the end.