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Bitdefender Scan not working after detection of virus
Hello! I am using Bitdefender Antivirus Free. About a month ago my computer was diagnosed with a variant of Bulz trojan horse. I cleaned up suspicious things. Since then, there were no issues (exept for a little increased resource usage). But, day after yesterday, the same virus tries making suspicious files in C:/Windows/temp Since then, Bitdefender scan gets abruptly terminated in between after it nears 4%. Is there any solution?
Answers
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Kindly perform below steps & see if this helps you in anyway.
1) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234)
2) Open run command again and run below command one by one :
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
3) Restart your PC in normal mode by unticking the option that you selected to run the system in safe mode and then click apply.
4) Run a full system scan again with bitdefender.
If issue persists, kindly contact bitdefender support at bitsy@bitdefender.com .They will reply back asap.
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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