Bitdefender Scan not working after detection of virus

Saaransh_Garg

Hello! I am using Bitdefender Antivirus Free. About a month ago my computer was diagnosed with a variant of Bulz trojan horse. I cleaned up suspicious things. Since then, there were no issues (exept for a little increased resource usage). But, day after yesterday, the same virus tries making suspicious files in C:/Windows/temp Since then, Bitdefender scan gets abruptly terminated in between after it nears 4%. Is there any solution?

Flexx

https://community.bitdefender.com/en/discussion/88523/bitdefender-scan-not-working-after-detection-of-virus

Kindly perform below steps & see if this helps you in anyway.

1) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234)

2) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in normal mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Run a full system scan again with bitdefender.

If issue persists, kindly contact bitdefender support at bitsy@bitdefender.com .They will reply back asap.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)