Switch from Mobile Security to Total Security

Hi everybody,

I helped a friend of mine to complete a Mobile Security subscription today, but he told me he wants to subscribe a Total Security in the following weeks. If he switches to a Total Security, will his Mobile Security be automatically integrated into the Total Security one or is he going to have two different subscriptions ?

Thanks in advance for your precious feedback

Best regards,

Patrick

Comments

  • mrmirakhur
    mrmirakhur Moderator, Defender of the month ✭✭✭✭✭

    Hi Member

    Kindly drop an email to bitdefender support at [email protected] regarding your query .They will reply back asap.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Hi @Darkiger ,

    You'll see 2 subscriptions, one is the Bitdefender Mobile Solution (BMS) and one is Total Security (which actually includes BMS). If you wish to use Total Security, there's no need for BMS. If the BMS is bought recently, we can make a refund, if you make a request on Support.

    Otherwise, you'll just see 2 subscriptions in Bitdefender Central.

    cheers,

    Mike

    Intel Quad 6600 on LGA 775, running perfectly for 10 years a Windows XP Ultimate

  • Thanks a lot ! 😀

  • The "Download my product" link sent from Bitdefender Total Security opened on my iPhone to Mobile Security in the App Store. "Get" said "Touch ID to Install" but nothing happens. I have tried several times and never see anything downloading.