Error code (-2010)

Hi Members,

Thanks for sharing this.

Those errors indicate that our update servers are in the middle of the synchronization process. When encountering one of these error codes, wait a few hours before trying to update Bitdefender again. If the errors persist for more than 24 hours, and you have a router firewall, 3rd party firewall apps, or network monitoring apps such as Little Snitch, temporarily disable them in order to see if Bitdefender updates successfully.

To turn off macOS firewall:

• click the Apple logo located in the top-left corner of the screen and select System Preferences

• click the Security & Privacy icon, then access the Firewall tab

• if it’s enabled, click the small padlock in the bottom-left corner of the window

• enter your administrator password when prompted, then click Unlock

• click the button Turn Off Firewall

If the errors persist, try changing the DNS settings (I see @ptaylor459 already did):

• click the Apple logo located in the top-left corner of the screen and select System Preferences

• click the Network icon, then click Advanced at the bottom of the window

• open the DNS tab

• click the + button under DNS Servers and enter 1.1.1.1

• click + again and enter 1.0.0.1 

• click + again and enter 2606:4700:4700::1111

• click + again and enter 2606:4700:4700::1001

• click OK, then click Apply

If this doesn't work, other causes might be at fault here, so most likely tech support team will ask for logs from each of you. In order for that to happen, you have to raise a ticket here: https://www.bitdefender.com/consumer/support/

Stay safe,

Mike