unable to schedule full scan
Up until recently I was able to set and schedule a weekly full scan. However, now, when I do this (I noticed it wasn't kicking in at expected day and time [weekly]) it doesn't hold that setting when I review on restarting. Similarly true with custom scan. So I have to set full scan manually. Not really what I paid for. Any solutions that work and make sense, please?
Comments
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Hello @Piepowder and welcome to the Community!
We have an ongoing thread concerning this and the issue was acknowledged by our engineers, which are currently working on a fix.
Stay safe.
Premium Security & Bitdefender Endpoint Security Tools user
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Many thanks for this. I am glad that I am not alone, as in the past with two other AV programme systems / products incompatibility with Windows (usually Windows update) became a deniable liability. Hopefully the bug will be sorted soon. Again my thanks and appreciation for attention and potential resolution.
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You are most welcome, I am confident that our developers will get to the bottom of this shortly. I am monitoring the evolution of the investigation closely and will post an update on the main thread, as soon as I hear some news.
You are not alone and won't ever be if you have joined us here 😊
Cheers.
Premium Security & Bitdefender Endpoint Security Tools user
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Latest release ( 26.0.10.45 ) addresses this. Let us know if issues persist or resurface.
cheers,
Mike
Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB
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Matter now resolved - many thanks
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@Piepowder we are happy to hear that and we appreciate your patience!
Stay safe.
Premium Security & Bitdefender Endpoint Security Tools user
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I see from this thread with Piepowder, this issue was supposedly resolved, but I can no longer find the place within the program to Create or Edit my Full Custom Scan to schedule the type of scan I want & when I want my computer to be tied up for hours! My previous settings seem to have disappeared & it tries to run the Full Custom Scan every time my computer restarts. I have to then cancel or do the scans (Quick, Full, Optimize or Vulnerability) manually.
Also, your User Guide is not available to view online or to download. Not happy! We have been loyal BD users for approximately 10 years!!
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Hi @corsair2050
Kindly see if the article helps:
Make sure you didn't edit the System scan settings, as that can be configured to run at startup as well.
Also, see this post regarding the onboard user manual, and all of the manuals that can be downloaded and saved as a pdf file.
Regards,
Scott
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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