error 183(TunnelInternal)
cant connect to vpn on my two computers
Best Answer
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Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)
Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0
Answers
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Hello @Lostshadow and welcome to the Community!
Can you tell me if your IP changes often (as in, every few seconds/minutes)?
Thanks.
Premium Security & Bitdefender Endpoint Security Tools user
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yes i noticed my public ip is changing
what can i do to resolve it
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@Lostshadow I hereby confirm this is a known situation. VPN connectivity issues have been reported in conjunction with dynamic ip changes and our developers are working towards a solution.
Thank you for your patience.
Premium Security & Bitdefender Endpoint Security Tools user
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so Bitdefender is useless in this situation and we're paying for protection that we're not receiving?
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Hello @TimMurray,
The troubleshooting process is ongoing. I am truly sorry for this inconvenience.
Have you tried to reset the internet router? Some routers can configure load balancing to redirect traffic on different IP's.
Best regards.
Premium Security & Bitdefender Endpoint Security Tools user
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Hello, I have similar Issues my Vpn connect and disconnected saying error 183(TunnelInternal)
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What would have cause this error 183?
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And then how can it be resolved?
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While not a fix and it may or may not work, but you can still try out the solution provided in the below stated links until developers come with a fix.
https://www.bitdefender.com/consumer/support/answer/11311/
https://www.bitdefender.com/consumer/support/answer/14839/
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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any update for the error 183(TunnelInternal) ????
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Hello @Lostshadow,
Kindly get in touch with our engineers, as they are aware of this and they should have a workaround by now.
You can reach with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Best regards.
Premium Security & Bitdefender Endpoint Security Tools user
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no. no solution yet tried on 3 different computers
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I have same problem, and its solved by rebooting my router/modem, I notice that my ISP IP change from public IP to private ip (10.x.x.x) , the IP back to public IP after I reboot the Modem/Router, it seem the problem (on mine at least) due to double NAT within ISP.s Network
Regards
Tom
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I have not been able to connect to Bitdefender VPN in two weeks. Error 183 TunnelInternal
I have tried everything that was sent to me:
Changing DNS
Reinstalling VPN (appwiz.cpl)
Fix Microsoft.Net Framework
Nothing works! I am paying for a service that I am not receiving!! If BitDefender cannot fix this issue I want a prorated refund. This is ridiculous!
Anyone else having these issues?
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I'm having the same issue began about 2 weeks ago. Does anyone know the fix?
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