Bitdefender Password Manager ???

Interested in this solution, but I seriously doubt I will touch it until it's compatible with Yubikey for 2FA.

Will a basic password manager come to Total Security on Android in an update? Otherwise, I'm with you Nasso. I pay for Total Security to get the full package: it's supposed to work across platforms and include the Password Manager. So now I'm supposed to pay for Password Manager to use on Android when I already paid for it in Total Security? I don't think so. Bitdefender has tried to sell me the VPN before even though I get it in Total Security. So maybe the offer for password manager is similar and I'll soon find I get it in Total Security.

Hello everyone,

Thank you for your patience and for sharing your thoughs on this subject.

Clearly, there has been a misunderstanding and I will provide you with a well deserved explanation.

Listing the Password Manager in the Privacy section on the website led to this confusion, because what should actually be specified there is the existing Wallet.

Bitdefender Wallet and Bitdefender Password Manager are not the same product. The main difference is the multiplatform password synchronization. Password Manager is a standalone software compatible with Windows, Android, macOS, and iOS, while the Wallet is a password manager module with basic functionality that comes with the paid security solutions Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security. The Wallet is available only on Windows and does not work on Mac, Android, or iOS devices.

Wallet integrates with the following Windows browsers: Chrome, Firefox, Internet Explorer, Bitdefender Safepay. Unlike Password Manager, the Wallet does not offer master password recovery options: if you forget your Master Password you lose all your passwords. Wallet functions are limited to autosave & autofill, auto-lock, and a password generator. You can import data from other password management applications only in .db and .csv format.

On the other hand, the Password Manager works with Chrome, Firefox, Microsoft Edge, and Safari across Windows, macOS, Android, and iOS. If you forget your master password, you can always reset it and regain access to your data. It has a plethora of bonus features that increase your privacy: autosave & autofill, password generator, password quality check, search & delete password duplicates, (un)hide passwords as you type them, security reports, password leak alert, secure notes, remote logout, biometric unlock on mobile devices. You can import data from other password management applications in multiple formats: csv, json, xml, txt, 1pif, fsk.

The new Bitdefender Password Manager service is currently available for purchase exclusively through the Bitdefender Central account. More updates will come for this product next year, including a full launch on the official Bitdefender website www.bitdefender.com, all in the first quarter of 2022.

Regarding its inclusion in the Home User products portfolio, there are several options on the table and the developers are also considering to implement many special features for the Premium account. The product is still in its early stages and its final form will soon be revealed.

The developers and product managers are aware of the teminology concern and the product pages will soon be updated to reflect a more accurate description, with the scope to provide more clarity and underline the difference between the two. The specifications should indicate in a clear and understandable way what is included in the package and what are the available add-ons.

These are the latest developments available and I hope they shed some light on the controversy.

Best wishes.

Hello @Trevarrick and thank you for joining us here.

Total Security is Bitdefender's bestseller, especially because it provides complete protection for the main operating systems and benefits from the highest scores in tests conducted by independent reviewers, specialty magazines and customers. Having a password manager included is, of course, a bonus. The confusion arose from the fact that Total Security already incoporated the Wallet for passwords and when the new Password Manager arrived, the terminology displayed both in the product's description and in the interface was not adjusted in due time. This has since been corrected to display the included Wallet and differentiate the two services clearly.

As the developers received consistent and valuable feedback for the Password Manager following its initial launch, they have included it in the Premium Security package. More information regarding the latest development is available here:

I regret the inconvenience caused by the initial advertisement and I can assure you the teams involved are doing their very best to avoid such confusion in the future.

Enjoy your Bitdefender product and stay safe!

Yep. Won't renew unless this is corrected. You're providing a good service, and users kind of expect you to use those funds to keep on imrpoving those services, so we keep wanting them, and keep renewing.

It's a nice thing when it works, it's not so nice when one party breaks the unofficial contract.

Total security was supposed to be the whole shebang. Feel free to offer bits and pieces for those who don't need "everything". Stop trying to sell your bread and butter what you're already supposed to be giving them for the premium price.

If need be, increase the premium price to include the new stuff being developed, that's probably a sign you're not charging enough. Either way this latest foray into increasing some bottom line isn't doing your company any favors in regards to consumer goodwill.

Cheers

Hello @JoeF and welcome to the Community!

Thank you very much for bringing this to our attention. The product description on our official website has been already updated to reflect the Wallet:

However, in the comparison section as you have indicated, it seems that Password Manager is still being displayed as included (these locations are separate on the web page) and I have asked our web developers to correct this asap.

I have also contacted the Bitdefender Amazon store managers and requested for the product description to be updated.

Going forward, I have sent you a private message to address the Password Manager request.

I appreciate your contribution and understanding.

Best regards.

No worries @JoeF

We always find a way here. I am the one that needs to thank you for bringing the matter to our attention, as this helped us coordinate with both the web developers and the Amazon teams to get this sorted as soon as possible and avoid any confusion in the future.

All the best.

Hi @BernieK,

This was not a case of false advertising, as we don't do such things here.

The confusion arose from the terminology used, because the Wallet was called Password Manager in the past and technically, this is correct. The Wallet was always displayed as a password manager in the product's interface and still is, as shown in the screenshot below:

The wording is in the process of being updated, as this is NOT the new Password Manager. As the Wallet was always displayed like this, naturally the terminology was also present on the product page in the description of the modules included. The terminology conflict began only after the new Password Manager was launched as a standalone extension, because they were both called the same. As you can imagine, there were multiple places where this information had to be updated, including the product page, product interface, support articles, marketplaces such as Amazon and just recently, I have personally discovered that the user guides need to be updated as well! Below I have included a screenshot displaying the relation between the Wallet and Safepay, but this must also be corrected, because it displays Password Manager instead of Wallet:

Furthermore, we are limited in the updates we can provide on Amazon and Amazon can pick and choose which updates (if any) they will incorporate on our detail/product pages. Our ecommerce teams have scheduled a meeting with Amazon about this next week, to update all product descriptions in our store @JoeF.

As a valued provider, we strive to provide our customers an un-parallel level of accuracy and transparency.

We think that a successful business has a lot to do with good communication and I agree we could have done a better job when advertising the changes that took place.

Nevertheless, the good news is we have already identified some of these improvement areas with the help of the Community members and our product managers are working together with our web developers and other teams involved in this process to update and correct all areas of interest, in order to avoid any further confusion and frustration.

Out of the contrary, I can tell you that our reputation is very strong and for the past decade, Bitdefender has undoubtedly been one of the best security solution providers in the world – we’re not just beating our own drum and we often let independent reviewers, specialty magazines and customers advocate for that.

@BernieK, kindly send me a private message so we can discuss options concerning the Password Manager license.

Best regards and thank you for choosing Bitdefender.

....."members of this Community that I cherish"..... right back at you too friend, as well as Mike and the other wonderful "liaison" Mods here on this forum.