Malaysia

BandiRoot · 2022-06-18T10:20:42+00:00

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Hello,

I like the Bitdefender VPN.

Why does the Desktop version have Malaysia as a server option and the Mobile version for iOS does not have Malaysia ? Please add it to the mobile version too. So weird one app yes and the other app no.

Thanks

Bandiroot

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Flexx

https://community.bitdefender.com/en/discussion/92241/malaysia

I have moved your topic to PRODUCT FEATURES AND IDEATION category. Someone from the bitdefender staff will reply back to you soon.

@Alexandru_BD, @Mike_BD

You can also contact the bitdefender mobile support team by dropping them an email at bms@bitdefender.com and sharing your feedback with them

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hello @BandiRoot and thank you for sharing your thoughts with us.

Our VPN team's main focus is to develop the functionality of the standalone VPN app, which in addition to having support for more countries and servers, offers many other features that cannot be introduced nor replicated in Mobile Security. Thus, the standalone version is more complex and you may notice differences between the two VPNs.

Regards

Flexx

https://community.bitdefender.com/en/discussion/comment/311961#Comment_311961

@Alexandru_BD - I have a question here.

Based on my personal knowledge, Bitdefender VPN uses the engine of Hotspot Shield and Hotspot Shield in its mobile version features the country Malaysia.

Regards

Alexandru_BD

Hi,

We don’t use their engine, but we do rely on their partner infrastructure. However, it is a different engine than the one they use for their Hotspot Shield app.

Flexx

https://community.bitdefender.com/en/discussion/comment/312048#Comment_312048

While I am still unable to understand what is the difference between relying on their partnership infrastructure and using their servers (engine)

Below is the image section of VPN from Bitdefender Mobile Security for Android. It clearly mentions, powered by Hotspot Shield.

Screenshot_20220622-212542_Bitdefender Security.jpg

Regards

Alexandru_BD

Hi,

I'll post the answer here as well. The screenshot helped me understand the context better.

The story goes like this: the VPN module present in Mobile Security only offers tunneling functionality (initially, I thought you were referring to the standalone VPN). For the standalone VPN, the engine is entirely developed by Bitdefender with features that are not offered by (or in conjunction with) Hotspot Shield, but we do rely on their infrastructure, for both the standalone VPN as well as the module embedded in Mobile Security.

I hope I could shed some light on this.

Regards

Flexx

https://community.bitdefender.com/en/discussion/comment/312105#Comment_312105

Picture perfect, thanks for the clarification.

Regards

BandiRoot

https://community.bitdefender.com/en/discussion/comment/311961#Comment_311961

So when is it gonna be added to the mobile version ? Since Hotspot shield has Malaysia.

Flexx

https://community.bitdefender.com/en/discussion/comment/312481#Comment_312481

@Alexandru_BD is on leave

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Regards

Alexandru_BD

https://community.bitdefender.com/en/discussion/comment/312481#Comment_312481

The VPN developers are planning to include Malaysia in the mobile version by the end of July.

Regards