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Recovery Key for Bit Defender Password Manager

Hello there,

I recently signed up and registered my Bitdefender Password Manager a couple days ago.

Upon registration, the program suggested to save the Recovery Key in a safe location. However, I don't remember where I saved it.


I was able to sign in using the Master Password for the account. Now the only information lacking is the Recovery Key.

Is there a way to recover the lost Recovery Key or do I need to cancel the account and re-register again?

I really need help on this one and this has been an issue since I first signed up for the subscription.

Any help or pointers from anyone who would lead me to the right information would be highly appreciated.

Thank you.

Best regards,

Servie

Comments

  • I'm having the same issue.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Only they can help you.

    Regards.

  • Hello there,

    I recently signed up and registered my Bitdefender Password Manager a couple days ago.

    Upon registration, the program suggested to save the Recovery Key in a safe location. However, I don't remember where I saved it.


    I was able to sign in using the Master Password for the account. Now the only information lacking is the Recovery Key.

    Is there a way to recover the lost Recovery Key or do I need to cancel the account and re-register again?

    I really need help on this one and this has been an issue since I first signed up for the subscription.

    Any help or pointers from anyone who would lead me to the right information would be highly appreciated.

    Thank you.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

    Regards

    Life happens, Coffee helps!

    Bitdefender Ultimate Security Plus (user)

  • Scott
    Scott Defender of the month mod

    Hello,

    mrmirakhur's reply is what you're probably going to need to do. The only other option would be to do a C: drive search for any of these words or a combination of words, as it is, can be saved in these formats.


    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • I don't have a recovery key, but need to reset the master password in order to setup the password manager.

    Help!

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    @jimbyabay

    Hello.

    Check out this article:

    Pay attention on this:

    "Note: If you do not remember the current master password, click the I’ve forgotten my password option on the same screen. Enter the 24-digit Recovery Key provided during the initial Bitdefender Password Manager setup, then type a new master password. If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to help reset your account. Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager."

    Regards.

  • My recovery key does not work and I'm unable to use the Password Manager.

    The site does not share how to contact a Bitdefender representative. Please help! :)

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    @nachobeerhunter

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.