How do i uninstall Bitdefender ? [URGENT]

I recently downloaded Bitdefender Antivirus Free, and everything all worked perfectly fine for one day, until the next day, when I opened the application again, it started to 'configure' when i tried to start it up.

However, i was not able to 'configure' to 100%, as it keeps getting stuck at 35%. I tried to close the application but to no avail, and tried uninstalling it with the uninstaller and manually deleting its files, but the program still continues to run in my laptop's background. (It remains in my 'add or remove programs', but i am not able to uninstall it anymore), It has also disabled my camera when i want to use it to login to my laptop, and i could not restart my laptop properly without force shutting it down with my button. Would appreciate advice on this !

Answers

  • Gjoksi
    Gjoksi Defender of the month mod
    edited September 2

    Hello.

    You should contact Bitdefender Consumer Support by chat or telephone:

    https://www.bitdefender.com/consumer/support/help/

    Contactiong Bitdefender Consumer Support by chat or telephone is the fastest and best option for you.

    Regards.

    Win8.1Pro64bit-TotalSecurity26.0.32.109-Firefox107.0

    Android12-PatchSep1,2022-MobileSecurity3.3.191.2134-Central3.1.10.89

  • Flexx
    Flexx Moderator, Defender of the month mod

    Kindly perform below steps & see if this helps you in anyway.

    1) Uninstall the bitdefender product with add/ remove programs option in windows

    2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe)

    3) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

    4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

    C:\Program Files (delete any folder with name bitdefender)

    C:\Program Files (x86) (delete any folder with name bitdefender)

    C:\ProgramData (delete any folder with name bitdefender)

    C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

    5) Open run command again and run below command one by one :

    temp ,delete all the files in the folder

    %temp% ,delete all the files in folder

    prefetch ,delete all the files in folder

    6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

    7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

    8) Remove devices from online bitdefender central (https://www.bitdefender.com/consumer/support/answer/2795/)

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Jimmywick
    Jimmywick
    edited September 17

    Click the Start menu

    Right-click on the Bitdefender app and select Uninstall or click the Uninstall button up at the top.

    If the User Account Control shows up, confirm the uninstallation by choosing Yes.