Safe search and failed USB scans.

Nunzio77 · September 2022

Hello,

I had noticed that in the free version the safe search with Google search engine and also others does not work.

In addition, USB on-demand scanning also does not work.

Having now the Plus version of Bitdefender, I realized they don't work in the paid version either.

So I ask when this bug will be fixed which seems to be a bit ridiculous that it is still there ... these are basic functions that many AV free competitors give and work perfectly.

If I remember correctly in other posts I was told that they would be resolved in mid-September.

Alexandru_BD · September 2022

Hello @Nunzio d'Abbruzzo,

We have tested the USB scanning and no issues were found. The engineers confirmed it is generally working as expected on both settings, on-demand and autoscan. With safe search, there is a known issue for which a permanent fix has not been deployed yet.

In the event on-demand scanning is not working for you, my advice would be to ask the engineers for further assistance, on the same ticket you have already opened. Otherwise, we can only make assumptions and there is insufficient information for us to draw a conclusion here.

Cheers!

Nunzio77 · September 2022

Thank you @Alexandru_BD,

for USB scanning I will retest it on my PC and eventually report it to support with details.

Gjoksi · September 2022

Hello.

Tested it on my laptop and i confirm that the USB scan works fine on both settings, on-demand and autoscan.

Regards.

Nunzio77 · September 2022

I did the various tests and here are the results:

If set to automatic, the scan starts:

if, on the other hand, I set the scan on request, I do not see any scan request pop-ups.

If I deactivate the real time protection and set on request the scan starts.

This same strange behavior happened with the free version.

With other free AVs, on-demand scanning has always worked. 😏

Could it be that it's just my PC and my sister's unlucky ??? 😂🤔😫

Well ...😕

Scott · September 2022

lol..."and my sister's unlucky" :) :)

Nunzio77 · September 2022

https://community.bitdefender.com/en/discussion/comment/316503#Comment_316503

My PC and my sister's are out of luck 😥... Bitdender AV is very touchy ...😂

Scott · September 2022

I haven't had a chance to test things out on my end, but you are right about that BD can be a bit "touchy" at times. One of the best features they came up with is the repair/reinstall option. That has resolved many an issue for many a member(s) :)

Nunzio77 · September 2022

https://community.bitdefender.com/en/discussion/comment/316505#Comment_316505

I have done the repair / reinstall now but the problem still persists. The immunization asks me for it, but after having immunized the USB drive if I remove it and reinsert it I am not asked if I want to scan it, whether the pendrive is empty and whether it is full ... I do not understand what is there that is not goes ... well ...

Nunzio77 · September 2022

However, I remain of the opinion that it is a functioning bug. Probably on newer machines, and / or with some types of USB drivers it doesn't cause problems on others. Here Bitdefender should figure out the cause and resolve if so. This is what I think.

Alexandru_BD · September 2022

https://community.bitdefender.com/en/discussion/comment/316507#Comment_316507

Let's see what the engineers have to say regarding this. Maybe there's a catch that we couldn't identify yet. I encourage you to ask for their opinion, as we could be on to something here.

Cheers

Nunzio77 · September 2022

What do you think @camarie ?

camarie · September 2022

@Nunzio d'Abbruzzo I am not sure about this, but I noticed the QA engineers to create right now and issue and attempt to reproduce. I am not sure how this will evolve at this time, but once it will get on the radar it will be done one. Let's see what the initial re-testing says. Maybe that scan is executed in the background and it will skip custom scans.

Nunzio77 · September 2022

Thanks @camarie 😉😃👍

In the automatic background scan, I would give the user the choice of whether or not to display the new device detection warning pop-up and that an automatic scan will be performed. 😉

Nunzio77 · October 2022

Is it possible that you are unable to resolve the problem?

Are the other AVs better? 😕

Come on Bitdefender I trust you ...😀

Alexandru_BD · October 2022

Hi @Nunzio d'Abbruzzo,

In regards to USB scanning, you will have to report this to the engineers and possibly ask for a remote session on the affected device, because the tests we have conducted so far did not reveal a general issue. So I'm thinking this could be local, or maybe we missed something and if the engineers can check the device and collect more information, this will help them identify the root cause.

My advice would be to provide the technical support teams with detailed screenshots, a summary of the settings and steps that were applied and the end result.

Regards

Nunzio77 · October 2022

It may be that only my PC and my sister's are unlucky and they are with Bitdefender ... with all the other AVs that have this feature there is no problem (tried previously). 🤔

Oh well for now I do not do anything as it is not an indispensable function for protection.

Thanks Alexandru! 😉👍

Safe search and failed USB scans.

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