Wife's PC BDTS Firewall Notification Prompt Bug. Any Help?
My wife's PC is experiencing a bug with the firewall notifications. We use the firewall in active mode so it can notify us every time a program is trying to access the internet. On my PC everything works fine. On her PC, very often when she gets a notification from the firewall asking to ALLOW or BLOCK a connection request, the notification gets stuck on screen. Pressing either option or the X button, doesn't remove the notification. It goes away only for a part of a second and immediately pops back. The only way to remove it is by restarting the PC. Trying to kill the notification process through the Task Manager is not possible.
If the notification prompt is moved to the side of the screen to postpone a restart, it creates another problem because if another program requests a connection permission, the initial stuck notification prompt is preventing the new prompt from appearing.
Both of our Bitdefender Total Security versions are the latest. The issue has been goin on for months. I use Win 10 Pro and she uses Win 10 Home.
I also tried to message Bitdefender support from her PC and try to reproduce the issue, however the option to contact Support directly DOES NOT exist on her Bitdefender screen. And when I tried to do it from my PC, I had to agree to allow bitdefender to gather and submit information from my PC to relate to the issue. It does not specify WHAT information it will gather and I am not comfortable with that. If I could see the gathered information log it would be fine. This Apple type of NO INFO approach if not good to a privacy cautious party.
Hoping to hear back from you soon.