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Identity Theft: What It Is, How It Happens, and How to Protect Yourself
Identity theft is one of those things people often think will only happen to someone else… until it does. It can affect pretty much anyone who uses email, social media, online banking, shopping sites, or even just a smartphone. The good news is that understanding how it works makes it a lot easier to avoid. What is…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77 and @Flexx have the authority to…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Free Handy Tools
Some of Bitdefender Latest Handy Tools You Should Check Out. Bitdefender has released several useful tools recently that can help users stay safer online. Below are a few worth bookmarking: 1) Bitdefender Scamio: https://www.bitdefender.com/en-us/consumer/scamio Bitdefender Scamio is the next-gen AI chatbot created and…
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Insights from Bitdefender - What does it take to secure today’s Content Creators?
In today’s digital landscape, content creators and influencers are more vulnerable than ever to cyber threats that can jeopardize years of hard work, reputation, and income. Recognizing this challenge, Bitdefender recently unveiled Security for Creators — the industry’s first cybersecurity solution tailored specifically…
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Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Activation code doesn't offer to extend subsctiption
I have a current subscription to "Bitdefender Total Security - 5 Devices" that will expire soon. I purchased a new activation code from Amazon, but when I enter it on the My Subscriptions page and click Activate, the only option is to "Add a new subscription". The activation code I purchased is for the identical product,…
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Bitdefender Randomly Blocking Safe Applications After Recent Update
After the last Bitdefender update I noticed that some trusted applications on my PC are being blocked or quarantined even though they were working fine before. A few programs fail to start and sometimes Bitdefender shows suspicious behavior warnings without clear details. I already tried adding exclusions but the issue…
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Glasswire Install Process Detects Malware?
Hi everyone, I just tried to install the latest build of Glasswire, and it detected malware. I want to upload it to the labs for analysis, but the file is above the size limit. If I scan the installer, nothing is detected, but if I run it, it detects the malware. Is there any way to send to Bitdender? I am running Total…
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Split Tunneling Backup
Is there anyway to back up your split tunneling list rather than having to readding them again just in case if you have reinstall everything back to your laptop after 4 repairs?
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Profiles not activating
The Movie Profile doesn't turn on when watching Netflix on edge and the Game Profile doesn't for some games launched from GOG Galaxy lanucher (I know you can add games to the list but this should not be necessary) . My previous anti-malware worked better where it would enable the game mode when any program was fullscreen…
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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How to turn off Bitdefender Email Protection?
There does not appear to be a way to turn off email protection. Since Email Protection was activated I can no longer download my email from gmail into outlook or thunderbird. I also cannot sign into my account. It says there is another device signed into my account and I have to wait 6 hours before trying to sign in again.…
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How do I recover my master/recovery key?
How do I recover my master/recovery key as it seems the one I saved from last year just isn't working...There is no apparent email address to use and the UK phone number listed on the web doesn't work anymore. The one for USA is for enterprise accounts; mine is of course consumer.
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Game mod's auto profile is malfunctioning
Bitdefender's Game Mode fails to trigger automatically despite the auto-profile configuration being fully enabled. The software is currently failing to detect Steam games manually / automatically, which are installed in the default directory of the system drive.
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Website trackers being blocked by Bitdefender. How to fix?
How to remove protection in private window?
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I can't access "Manage exceptions" to create a whitelist. Security features in Bitdefender are grayed out.
Protection, Online Threat Prevention, settings, Exceptions, Manage exceptions doesn't respond to clicks. Link is not active.
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Bitdefender version update during scan
Hi devs, I was running a custom scan when bitdefender total security updated to the latest version 27.0.59.334, this stopped the scanning and after the update was complete there was no "scan stopped" message in the notifications tab. Does this mean the scan is still active in bitdefender's tasks in the background? Or is it…
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Finland removed from the Bitdefender VPN server list? [Negative, it's back]
Is there any reason for why Finland suddenly is excluded from Bitdefender's VPN aleternatives? I use Bitdefender VPN for security reasons when visting my bank's website, but since yesterday Finland is removed from Bitdefender VPN's list over countries. Every other European country, even the tinyest, are on the list, but…
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Set timer for version updates
Hi devs, When there is a new version update bitdefender just automatically updates to the latest versions even when running a scan or doing other work. Could you add the ability to set a timer for when bitdefender will check for a new version, this timer would not however effect the definitions updates. Also when a new…
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Syncing SecurePass between MacOS and iOS
I've been using SecurePass for quite a while now on both my MacBook Pro and my iPhone. There seems to be a substantial issue with syncing to the iPhone. I'm routinely unable to pull up passwords I KNOW are on the MacBook when I'm trying to log in from my iPhone. How long does it take for the sync to happen…and is there a…
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Bitdefender Virtual Disk - need an option to disable
Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…
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Idea: Alert Mode - Show file signatures on alert box
I really like the "Alert Mode" for the firewall, I have it enabled. The alert window I'm referring to: One thing I'd like is a quick way to see if the file trying to access the internet is signed by a trusted signature. Because one of my main back-of-mind concerns is that some malware has renamed itself, or replaced some…
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Scan with Bitdefender option is not working.
Hi, as it says in the title, the Scan with Bitdefender option in the windows right-click menu does not work. Initially when this first happened a couple of weeks ago, I just reinstalled Bitdefender, but that only fixed it temporarily. Now the option is broken againl. The file shredder option is fine. It opens the file…
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My PC was infected by Trojan.FakeAlert.DKY. Do I get help to eliminate the threat from my PC?
Dear all, One of my laptops got infected, even if it has On Windows Virus & threat protection settings on (it is activated the Real-time protection feature). More, I made a full scan of this laptop (it is a Dell and it has Windows 11 installed) using Microsoft Safety Scanner in Safe Mode and then directly in Windows, but…
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How to verify that Samsung Galaxy phone has not been compromised
I wasn't paying close attention and updated my banking app via a link that supposedly connected to Google Play. I did NOT connect directly to Google Play. Not long after, I couldn't enter my banking app via biometrics. My password needed to be entered. Could this be just because the app was updated? How do I know that I…
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Where are the scan logs in Total Security?
In my humble opinion, it is a huge flaw and degradation of the software that you can no longer go somewhere simple to look at the logs for recent scans. Where the heck do you go to look at a scan that maybe you did yesterday and you need to go back and look at the log? Whoever decided to hide the feature that let you look…
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How to remove Bitdefender VPN from Mac OS X
Installing Bitdefender Antivirus on Max OS X 26.5 also installs Bitdefender VPN. I don't want a VPN, I was never asked if I wanted a VPN. I've had this across four Macs now and getting rid of the Bitdefender VPN is very difficult. The Bitdefender uninstall program never works and just hangs across all four MacBooks. It…
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Is Bitdefender even usable with Claude?
I'm finding so many things in Windows are harmed by BD. The latest is Claude - it can't do work even when added to exceptions, due to BD intercepting things. And that's after I found it constantly interferes with NordVPN. Clearly, it must support VPNs other than BD's own, right? I really don't think BD can survive modern…
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Disabled Scam Protection after 3 false positives in 2 day
Sharing this in case others have hit the same issue; screenshot attached. Two of the alerts are from Find my IP, an app I use to log my own IP addresses (VPN). It flagged the same IP notification twice as "Phishing." The third is a Telegram chat message containing the string `rootproject.name`, flagged as "Dangerous."…
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Wondering where I can leave some feedback / bug report?
Just purchased the Bitdefender Total Security Family Pack and so far I love it. After installing it, it immediately found an infection my previous antivirus hadn't detected (Kaspersky) and I was so happy I fully explored the application and ended up turning on DARK MODE. Anyways, I just discovered that there's a section in…
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Bitdefender Internet Security licence still valid?
I find Bitdefender internet security licences available on Amazon. Could I purchase them? Will they still be valid or upgraded to Total product as I heard internet security has been discontinued.
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Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!
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Events are not getting forwarded thorugh push API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. However, after generating various events, including threats, malware, and…
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Remediating Reported and Unresolved Threats
In my Threat Xplorer there are unresolved threats and there are reported threats, and I was wondering how I can remediate them.
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My bank is now using cookies, Bitdefender is blocking access to my bank
Just tried to access my online banking Via "SafePay" , and couldn't get into my bank online,,,, I kept getting Error messages.. My Bank's website is now using cookies, they let you choose which ones to turn off or on, such as "necessary" , "functional" , "advertisement" , and "Third Party" cookies… I shut off all of them…