Problem With Bitdefender Logo On Windows 11 Taskbar

Guilhermesene · 2022-10-08T20:26:27+00:00

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Hello to everyone in the community!

I created this topic to centralize the messages in case anyone is having the same problem.

Today I performed a fresh installation on a device using Windows 11 and I noticed that the AV icon on the taskbar is missing the Bitdefender logo.

It's not a serious problem, nothing that changes the usability of the product, much less harms security, but this topic is registered here for other users who may have this same "problem" 🙂

I apologize to the moderators if I created the topic in the wrong place.

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Comments

Gjoksi

Hello.

As far as i know, @Scott uses Windows 10 and/or Windows 11.

@Scott Can you please check if everything is OK with the Bitdefender logo on your end.

Thanks.

@Guilhermesene

Could be a bug with the program.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Anyway, thanks for sharing this insightful information with the Community.

Regards.

Guilhermesene

Hello @Gjoksi,

I really thought it could be a software bug, but since I wasn't certain, I thought I'd post it here, in case there are more users with this "problem" it's really a bug (not just a problem on my side).

Anyway, I will contact support, and thanks for being so helpful 🙂

Gjoksi

@Guilhermesene

It's OK, mate, we are here to help each other. 😊

Kind regards.

Mike_BD

https://community.bitdefender.com/en/discussion/comment/316930#Comment_316930

Hi @Guilhermesene I've checked, we don't have a red flag on this. Most likely it is windows related, but going to Support as @Gjoksi suggested is the best approach right now.

cheers,

Mike

Guilhermesene

Hello @Math_Matei, how are you? I hope that well 🙂

I noticed in your profile that you use Windows 11 Pro like me, do you also have this same problem?

Thanks 👏🏻

Guilhermesene

Does anyone still have this problem?

OBS: I noticed that it's something random in new installations, sometimes it happens and sometimes it doesn't.

2Much

https://community.bitdefender.com/en/discussion/comment/319897#Comment_319897

@Guilhermesene Yes, it "was" an issue a while ago until I accidentally figured a way to solve this little "bug" on my own. So here's how:

Step 1: Search "Bitdefender" in Windows Search Option.

Step 2: After Bitdefender app comes in search result, right click on it, hover to select "Open file Location" by left click.

Step 3: This will take you to a shortcut of the app. Now right click on that shortcut and go in its "Properties".

Step 4: Under properties tab you'll find that the app icon is missing. There is an option to "Change Icon", left click on it. Then select "Bitdefender" icon.

Step 5: If you're already running the app, then the icon will still appear blank. Close the app from the taskbar. Then reopen and viola! Bug fixed.

P.S. I'm using Windows 10 and Bitdefender Free Version. Let me know if my solution works for you.

Scott

https://community.bitdefender.com/en/discussion/comment/322794#Comment_322794

Well done,@2Much very nice solution. Tip of the day :) My icon is fine, but all your instruction paths were right on (I'm on Windows 11, Total Security).

The other option would be to create a desktop shortcut from the Program Files/seccenter, rename it and drag it into the taskbar. But I like your idea better :)

Guilhermesene

Hello @2Much ,

Congratulations on finding a temporary solution to this issue, and thank you even more for sharing it here with us in the community.

At the moment the DB here on my machine is normal, however, in case this problem occurs in the future or in a new installation (which happens randomly) I will follow the tips you gave us.

Thanks also to @Scott for that workaround as well.

Once again I thank you,

Stay safe

Guilhermesene

Hi @2Much ,

Well, I did a new install today and had to test the step by step you mentioned here in the thread (a little further up).

I have to say that it worked perfectly and the 🅱️ icon showed up normally again.

Thank you for your presented solution.

Take care, stay safe.

zahidzaidi

Thank you so much for sharing this temporary fix with the community and congrats on finding a temporary solution to the problem.

The database on my machine is currently in good shape, but I will use the advice you gave us if this issue arises later or during a new installation (which happens randomly).

AhaTheGhost

https://community.bitdefender.com/en/discussion/comment/322794#Comment_322794

Happend to me a week ago, although I installed it a while back after a fresh format of Windows 10.

But anyways thanks, this fixed it.