ERROR 181-182
I subscribed to Bitdefender about 6 mos ago. I get the "full protection" status on my dashboard. When I shut down my computer and reboot, I see a brief VPN showing an IP address, but that lasts about one minute or so then it disconnects. I then try to reconnect, and I get "ERROR 181 or 182. I tried to reconnect again several times choosing US or pick one of the 51 countries and I get the same errors. Does anyone have the answer?
Comments
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Hello @Odetojoy
Based on your description, this looks like a known issue. Our technicians would be able to gather logs needed to confirm this and speed up the resolution process. Some screenshots will be required as well, so please submit your request to our Technical Support Team, by selecting one of the available contact methods here:
https://www.bitdefender.com/consumer/support/
Stay safe.
Premium Security & Bitdefender Endpoint Security Tools user
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I have been getting a similar error message. "VPN connection has stopped because of and error : 182 (TunnelConnect)" . I am having issues staying connected to wifi. I noticed when I turn off my VPN my wifi reconnects. I do not know if there is a collation with the two. I have Xfinity wifi/cable/internet. I have sent in a request for help with Bit.
Thank you so much!
Sharon
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I had just arrived in SE Asia and had VPN issues since I got to my apartment. After the first issue was resolved successfully by removing the Temp Files and rebooting, I now have Error 181 to deal with. This is my third issue with Bitdefender in less than 30 days. The first problem was not being able to use browsers. That one took 6 days to solve. I hope to get help quickly now.
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I have error 181 so often with VPN. it looks like known issue, but I couldn't find how to resolve this issue. I need to fix this issue asap.
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Hello.
You could try the steps described in this comment:
If the issue still persists, than you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Regards.
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You advise that Error 181 is a known issue...this was 18 months ago. I am currently receiving Error 181. Do you have a proper fix yet??
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Kindly check on troubleshooting page of bitdefender vpn where on the basis of your operating system you can find various troubleshooting steps related to different vpn issues.
https://www.bitdefender.com/consumer/support/troubleshooting/products-vpn/
If issue persists,
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
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Bitdefender Ultimate Security Plus (user)
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Hello @Ray Bamforth,
Check this article for troubleshooting steps, you may find a fix for this error as well:
Let us know how it goes.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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