Central on IOS glitch

Christian Gedge · 2023-05-01T00:01:54+00:00

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When I go to Bitdefender Central I am told that my Ipad is "at risk." Two solutions are offered, neither of which work.

1/ Fix Remotely. When I try this option, a little screwdriver and hammer tap away forever, but nothing happens.

2/ Fix it yourself. When I try this option, it turns on the VPN, but it does not register as 'fixed' on Bitdefender Central.

Can someone help me get these two things to work?

Thanks, Chris

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Comments

Flexx

https://community.bitdefender.com/en/discussion/95833/central-on-ios-glitch

Check if below steps helps you.

1) Uninstall bitdefender on your iPad

2) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

3) Reinstall bitdefender on your iPad

If issue persists,

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Christian Gedge

Thanks Flexx,

I reinstalled and it was fine briefly then the problem reappeared. So I've sent my query to bitdefender mobile support team as suggested and will keep you posted.

Alexandru_BD

Hi @Christian Gedge,

Thank you for following up. The ticket has been assigned and the engineers will get back to you shortly.

Regards