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Central on IOS glitch

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When I go to Bitdefender Central I am told that my Ipad is "at risk." Two solutions are offered, neither of which work.

1/ Fix Remotely. When I try this option, a little screwdriver and hammer tap away forever, but nothing happens.

2/ Fix it yourself. When I try this option, it turns on the VPN, but it does not register as 'fixed' on Bitdefender Central.

Can someone help me get these two things to work?

Thanks, Chris

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Comments

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Options

    Check if below steps helps you.

    1) Uninstall bitdefender on your iPad

    2) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

    3) Reinstall bitdefender on your iPad

    If issue persists,

    Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

    Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Thanks Flexx,

    I reinstalled and it was fine briefly then the problem reappeared. So I've sent my query to bitdefender mobile support team as suggested and will keep you posted.

  • Alexandru_BD
    Options

    Hi @Christian Gedge,

    Thank you for following up. The ticket has been assigned and the engineers will get back to you shortly.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user