Central on IOS glitch

Christian Gedge

When I go to Bitdefender Central I am told that my Ipad is "at risk." Two solutions are offered, neither of which work.

1/ Fix Remotely. When I try this option, a little screwdriver and hammer tap away forever, but nothing happens.

2/ Fix it yourself. When I try this option, it turns on the VPN, but it does not register as 'fixed' on Bitdefender Central.

Can someone help me get these two things to work?

Thanks, Chris

Flexx

https://community.bitdefender.com/en/discussion/95833/central-on-ios-glitch

Check if below steps helps you.

1) Uninstall bitdefender on your iPad

2) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

3) Reinstall bitdefender on your iPad

If issue persists,

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Christian Gedge

Thanks Flexx,

I reinstalled and it was fine briefly then the problem reappeared. So I've sent my query to bitdefender mobile support team as suggested and will keep you posted.

Alexandru_BD

Hi @Christian Gedge,

Thank you for following up. The ticket has been assigned and the engineers will get back to you shortly.

Regards