with bitdefender VPN switched on massive slowdown

pdalgety
pdalgety
in VPN

with bitdefender VPN switched on massive slowdown Oklaa shows speed of somtimes less than 12mns. when off I have switched it off I have over 350mbs.

I'm suffering form very very long file download times

Answers

  • Gjoksi
    Gjoksi mod

    Hello.

    Follow the steps from this article:

    https://www.bitdefender.com/consumer/support/answer/82366/

    In case those steps didn't solve the issue, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • pdalgety
    pdalgety

    Thanks Gjoksi

    I have done all these things previously. turn bitdefender off........BAM......file download speed increased by a factor of nearly 10

    Patrick

  • Mumnoch
    Mumnoch
    https://community.bitdefender.com/en/discussion/comment/324468#Comment_324468

    Thank you for bringing this up and saving me from wasting my money. I am looking for a VPN, Bitdefender, I just will not pay for one that ends up slowing my speeds down by any notable amount.


    You want my money for this Bitdefender? Optimize your VPN's and make it so speeds would even increase ( or at the minimum, stay within 10-20ms the same). Anything less will result in your company not getting my money for VPN services. (love the rest of Bitdefender though!)

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    In regards to download speed and possible slowdowns whe using a VPN connection, more information is required for troubleshooting. @pdalgety @Mumnoch I'll reach you in private to ask some questions.

    Thanks

    Premium Security & Bitdefender Endpoint Security Tools user

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