Password Manager Auto-fill

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Password Manager does not auto-fill password on some of my URLs .It does enter the web address but leaves password blank. What is happening

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  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

    Alternatively, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Bob C
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    I was probably not clear enough. Have been in touch with support who advised they were aware of the problem and expected to come up with a fix., That was a month ago but no feedback since.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    In that case if you have sent an email to them, you will have to reply back on the same email or contact the support again regarding this.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin
    edited June 2023
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    Hi @Bob C,

    From what I have noticed, the autofill issue manifests itself only on a particular website you have mentioned.

    I have asked our engineers for an update, as I can see that the case has been further escalated to Tier 3 technical.

    Thank you for your patience.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Bob C
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    On June 7 you told me to be patient. That was over two months ago. Patience is wearing thin.!!!

  • Scott
    Scott Defender of the month mod
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    @Bob C

    I'm not saying this may resolve your situation, but I've found on some sites where they're not being auto-filled is if I hit the webpage refresh button, Password Manager fills it in.

    Thought I'd post that, just in case.

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • Bob C
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    Thanks Scott. Unfortunately that doesn't seem to work on the sites where I am having problems.

    Bob

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited August 2023
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    @Alexandru_BD, @Mike_BD can you get this checked by the relative department and update this post.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
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    @Bob C I have asked my colleagues for an update. They will get back to you shortly on the open case.

    Thank you for your patience.

    Premium Security & Bitdefender Endpoint Security Tools user