Google search asking if I am a robot

yolda
yolda Mr.
in VPN

Hello everybody,

it's my first post and ask for sympathy :) !!!

Google systems detect unusual traffic and asks me constantly if I am a robot when i am connected to my optimal VPN Server which is in Greece.

How these kind of problems are dealt? Does the BitDefender team do something about it? Any recommendations?

image.png

Thank you

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Comments

  • Scott
    Scott ✭✭✭✭✭
    edited July 2023

    Confirmed on my end as well. Greece was the only one that Google flagged. Romania, Italy, Norway, and Automatic (US) all obtained the search results, for "boats".

    vpn greece.jpg


    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    Works fine for me. "I'm not a robot" didn't appear at all.

    BD Premium VPN 25.7.0.1

    Mozilla Firefox 115.0

    Untitled.jpg

    Regards.

  • Scott
    Scott ✭✭✭✭✭
    edited July 2023

    Good idea to check a different browser. With FF v 115, it worked. But in Edge v 114.0.1823.67 and Chrome v 114.0.5735.199 it comes up with the Google pop up. All searches were done with Google. Bitdefender Anti-tracker was disabled, as well as uBlock, which didn't change a thing. VPN Premium v 25.7.0.1

    @Gjoksi have you tried it in Chrome?

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    I think this is not something unsual and can happen, because VPN servers are used by tens, hundreds, maybe even thousands of people at the same time, who will make different requests to Google at the same time, which can trigger the system to think that so many requests from the respective IP come from a "robot".

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Scott
    Scott ✭✭✭✭✭
    edited July 2023
    https://community.bitdefender.com/en/discussion/comment/326075#Comment_326075

    But why, from what I can tell, is it just doing it in Chrome/Edge? Is it something in the coding, or just because of its (Chromes, even Edge) higher number of users, causing too many people to access that server at the same time?

    I'll retry it in an hour or two, and see if it has the same result :)

    And granted, once you click the, I'm not a robot, the pages load correctly.

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • Alexandru_BD
    Alexandru_BD admin

    I'm not sure, I think we would have to know exactly how Google's captcha works to find out.. 🙄

    Premium Security & Bitdefender Endpoint Security Tools user

  • Scott
    Scott ✭✭✭✭✭
    edited July 2023
    https://community.bitdefender.com/en/discussion/comment/326077#Comment_326077

    No problem, understood :) At times, it's just amazing that with all the apps and technology we have on our devices, let alone VPNs connecting to servers worldwide, that there aren't more issues than the ones we occasionally get :)

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • Gjoksi
    Gjoksi Defender of the month mod

    @Scott

    Hello, buddy.

    No, i haven't tried it on Chrome, since i don't use Chrome as my browser.

    Regards.

  • Scott
    Scott ✭✭✭✭✭
    https://community.bitdefender.com/en/discussion/comment/326079#Comment_326079

    Thanks, that's what I was wondering if you even had Chrome installed :)

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • Alexandru_BD
    Alexandru_BD admin

    😅

    Premium Security & Bitdefender Endpoint Security Tools user

  • Flexx
    Flexx mod
    edited July 2023

    I can also confirm the same thing on using google chrome & microsoft edge chromiun with vpn server selected as Greece.

    Google Chrome:

    image.png

    Microsoft Edge Chromium:

    image.png

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Scott
    Scott ✭✭✭✭✭
    edited July 2023

    Thank you, @Flexx for also checking it on your end.

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • jeUser
    jeUser ✭
    https://community.bitdefender.com/en/discussion/comment/326075#Comment_326075

    hi @Alexandru_BD , my question is - is bitdefender working with google to sort this out? reading the 1st page of chain of replies, seem like the customers are being left to figure it out on our own. i would understand if we are using openware or freeware.. but i paid for this product.

    i used nordVPN previously and i didn't experience this problem. also the first couple of days after installing the suite of bitdefender products, i did not experience this issue.

    the content of the message is pretty alarming - "unusual traffic coming from your network" - please let us know if an incident record was officially filed and assigned to product SMEs - designers, developers, engineers. etc, and if one has been submitted, please let us know what phase they are in or when a resolution will be delivered.

    thanks for patiently reading my post.

    cheers!

    je

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    I think this is something that needs to be addressed by Google. Technically, this is not a fault in the VPN and has to do with the way their system is configured to recognize those different requests coming from the respective IP.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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