You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.
Thank you for your understanding.
Renewal Options Are Dismal
I am a longtime BD user of Total Security. My subscription expires in 17 days. I had always been able to get a good 3-year renewal price, but now the emphasis seems to be on one-year renewals if you want a good price (not $99.99 CA), or any of BD's discounts for a one-year renewal, which come with forced auto-renewal enrollment, which I do NOT want.
Yes, I know, you can jump the hoops and turn it off. The latest price I saw for a 3-year subscription was $167.00 CA. That is not happening, and it turns on Auto-Renewal as well!
I was formerly very active in these Forums, but of late, these recent business practices of BD have given me pause.
If @Alexandru_BD or any of his colleagues can privately provide me with a good price for a 3-year renewal, then that would be great. I like the product and have relied on it for years for my Windows computer and Android smartphone security.
Otherwise, I am gone. The renewal prices and terms I am being offered are too onerous for me.
There are competitors out there, including an OS security solution which is free and can be "hardened" using a free utility. It scores very well. Forum rules would, I believe, prohibit me from mentioning any competitors.
I do weekly offline external drive system images and have a premium anti-malware program, so ransomware is not a concern for me. I don't need VPN; I don't need a password manager (I already have the best cross-platform password manager, IMHO), and I only need to protect four devices.
I really don't want a divorce, but with the limitations of the BD TS product, like not being able to easily disable it entirely without uninstalling entirely to troubleshoot issues that it might cause, and being unable to export your "Exceptions," it may be that BD has outlived its usefulness to me.
I also dislike how "territorial" BD TS is. If it finds one alternate security solution, it will not install. So if you do have to uninstall BD TS to troubleshoot a possible conflict, you have to uninstall your anti-malware program, then install BD TS, reinstall your anti-malware solution, and then configure the recommended exceptions to both painfully, one by one, after you have reinstalled your anti-malware solution!
It is with sadness that I pen this post. I have always loved my BD TS, but it seems a divorce is imminent.
Bleeping Computer Malware Response Instructor