Why is this skipped from the scan, new computer fresh windows?
Any thoughts, also my laptop is a HP Envy so I believe the third file path is for HP.
Answers
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Also remember I purchased this computer today, so it is a fresh install of windows.
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Also I had a similar event happen to my gamming computer when I flashed the bios and reinstalled windows.
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Hello.
On the same issue, you can check this post (just click on "View Post"):
And here's the answer to your question:
It seems that it has something to do with the locked EFI partition on your laptop.
Anyway, i think that your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
NOTE: Bitdefender telephone support is not toll-free!
Regards.
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I contacted Bitdefender support, also I know that the laptop I have uses a HP program to update the BIOS, also the drive is encrypted when I got the machine from the store Yesterday.
I wonder if the HP program called HP PC Hardware Diagnostics has anything to do with this?
Also I dont really think its anything malicious, because that would take some very complex code, why make a complex virus in the boot sector of your drive when you can send people fake emails that would probably be more successful.
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