Someone has repeatedly tried to unlock my device?!

Noticed this situation this morning. Central shows multiple failed PIN entry attempts on my device, even though nobody was physically operating the device (during the night, sleeping alone in the room). I noticed that these repeated "attempts" have been recorded for the last 12 days, also during daytime, as the Bitdefender Central browser page shows.

When I try to see in the app for how long these have been happening, the Bitdefender Central app crashes to home screen.

My device: OnePlus 8, OS Android 13 (Oxygen OS 13.1), 05 may 2023 security update installed.

Please advise

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    You could also contact Bitdefender Mobile Support by e-mail:

    bms@bitdefender.com

    Regards.

  • Thank you.

  • Hi my friend I have same problem did you get ans answer, is this an App crash or someone is really trying to access my phone?


    There was an attempt to unlock Snapchat on the

    device by entering the wrong PIN multiple times.

    and same with Instagram.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited January 18

    As @Gjoksi said above, you should also contact bitdefender support regarding this.

    Also, @agozob can have a look into this for you.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)