Currently none scans are running and its still eating up my cpu, and its every time . my specs are i5 -8300h @2.30gh with 8gb ram
This issue is very common with most of the people who use bitdefender. But, this seems really weird as per the specification of your PC. Bitdefender should have run smoothly in your case.
System requirements for bitdefender are as below :
Try the below solutions :
1) Kindly go forward and uninstall the bitdefender product via bitdefender product removal tool :
https://www.bitdefender.com/site/view/uninstall_consumer_paid.html (select uninstall tool as per your version)
2) Kindly remove your windows device from bitdefender central account :
https://www.bitdefender.com/consumer/support/answer/2795/
3) Restart your PC
4) Open run command (windows icon + r) & delete temporary files from below 3 folders one by one :
5) Now, reinstall the bitdefender product again (either from central or directly from their website)
6) Restart the PC & check if the issue persists.
If the issue persists, generate bitdefender logs (https://www.bitdefender.com/consumer/support/answer/1922/) & kindly drop an email to bitdefender support at bitsy@bitdefender.com .Briefly explain them your issue and also attach the bitdefender logs in the same mail. Also attach the new screenshot from task manager. Wait for their response.
Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.
Regards
I'll give it a shot of uploading and sharing a link to another place.
Pretty sure this is not the desired way so here's a suggestion to BD to work on this.
In any case, thanks for giving me the option as I was really unaware it was a possibility.
/edit
I gave gofile a chance and tried to upload 1 .dmp of the files. It also failed at the same place (about 30%) whilst uploading.
I though the issue might be the file type (as it is normal for sites for example to just accept .jpg or something like that) and decided to zip everything. Problem solved and the size reduced by a lot (dump files seems to be very "compressable").
Email sent with the link to BD so lets see if this can still be solved this year.
Hi @RomKnight,
I confirm the engineers got your messages on the open ticket and they will respond soon.
Thank you.
@RomKnight I have noticed that your files were successfully submitted on the open case today and the engineers will return to you with further updates as soon as they have more information.
Thank you once again for your patience.
Regards,
Alex
@Alexandru_BD
Do you have any news? Still nothing on my email at least
Hello @RomKnight,
I've noticed there haven't been any updates on the open case, however, I've asked the engineers to get back to you with news, if available.
Why do I have this feeling that BD knows the problem is going to go away when my license expires?
Still same old same old. Use some software that keeps reading files or move a lot of them from one side to another for long enough, or use some torrents with lots of files in it and the mem usage will go up and never freed.
I still would like to know why disabling Bitdefender all protection features still makes BD to use memory. It really should STOP doing anything which is quite suspicious if you ask me.
major update today (one of those requiring a restart) so now I have engine version 7.96029, build 27.0.27.129
Updated at noon, and already over 1GB of mem use WITH everything disabled!
So I tried Norton 14 day trial. Guess what is NOT happening with it installed in 5 hosts?
Problems are not happening.
Thanks those who genuinely tried to help. I have to say however, you guys really are defending a shirt that doesn't care about the customers.
I'll move on even with over 150days left, still on my license.
Well, what can I say. If that one works better for you, then it is what it is..
Not sure why the engineers couldn't get to the bottom of this in your case. But not caring is a bit harsh, the Support teams are always there to help. However, technical support is provided without any guarantee or warranty of any kind.
I'm sorry it had to be this way. Regardless of the security solution you have chosen, stay protected out there and know that you can come back here anytime. See how the current solution evolves in time and make the long-term choice based on that.
There are NINE instances of bdservicehost running on my Huawei laptop. It is slowing the laptop to the point of making it almost unusable. Reading posts above discover only EXTREMELY COMPLICATED SOLUTIONS. If there is no reasonably straightforward solution for this crippling bug I wish to cancel my subscription and receive a refund. This is not a cheap product. It fails to meet reasonable expectations. I note that this situation has been manifest for many users for a long time. This simply isn't good enough.
I'm still waiting for an answer from BD after months. ONE process of BD runs between 400an500gb at reboot. After that is always going up until you have to reboot.
@Pogossian
Here's what I did:
Quite a difference huh? never went above 150GB - that I noticed - and that's when scanning.
Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.
😂
Seriously?
Yes, because support on the forum is limited, you will have to contact Bitdefender support with the logs.
Additionally, @camarie can take a look into this for you.
Trust me, we are not happy with this either. The main troubles are the fact we cannot reproduce that consumption.
And comparison with another product is not always a straightforward task, although, obviously, it does matter. There are products and suites, one with 3-4 features cannot compare fairly with another having 10 times more. An empty notepad takes 1.8-2 MB of memory, so I think not many features can fit in 31.7 MB of RAM.
"400an500gb at reboot" I hope is MB, not GB, right?
MB of course, at boot and for a few hours only. After that every scan or whatever adds up until I run out of memory.
I already did my part with logs and whatever was asked of me, hence my "seriously" above. Just read backwards and you'll understand the why the sarcasm.
I'd still have valid 5 licenses for a while but I've grown tired of rebooting every couple of days. It was either change now or in a little over 100 days. It was bound to happen, also because BD won't add time to my licenses before the problem is solved anyway.
I just lost hope, that's all.
Regarding on how software works I don't care as long as it work. works or BD I don't know. I have what I need without problems and that's what's important.
Let me know if something comes up. I can test, assuming I still have a valid license when a possible solution is released.
That is next on the list: optimization. While we might not cover all the case on the first try, I will be personally involved in this and I am positive we can improve, even if we will need several iterations.
Hello every one I don't Know where we are on this problem, but I run several computer with BD without any issue, except one.
And what I have noticed is that when I am using the admin account on this computer, I have no issue at all, BUT as soon as my son is connected with his account as a standard user, in the next 15min the memory of the computer is saturated to 99%, which slow down the computer as hell, and I have no other choice than do a hard reset and boot again.
Is there any solution to that ?
@virtual_francky Sounds like a bug. Will ask the guys if there is a known issue, but until then can you open a ticket with the support, please? This way we can get some logs and keep track of it.
Sure I will.
For reference to anyone running into this issue, searching it online - the issue is still there in 2025. If you consider purchasing Bitdefender product - don't. I wake up in the middle of the night to my CPU fans propelling the stand like an airboat from 90% CPU use and 20GB ram hog. It's not supposed to be doing anything, there are no scans in progress, no updates going on, no disk or network usage, and none of the enable/disable controls from UI do anything. Screenshot below is just a start, it would not stop eating resources until PC is restarted. And there are no controls windows user can use to shut off service without rebooting PC. 5 years and how many tickets and engineers "cannot reproduce the issue". If you mined crypto on my machine, it would hog less resources.
@camarie what do you think about this? Perhaps some logs would help us pinpoint the issue?
From what I've noticed on the forum, at least, we haven't received any new reports about this behavior lately, and I'm guessing that this is yet another corner case where the system health and performance, combined with specific tasks or programs running on the device in conjunction with the security software could cause this behavior.. it may be a compatibility issue, or something else, however, we won't be able to find the root cause simply by looking at this screenshot. Clearly there's a problem there, and I think this should be further investigated by the Support engineers.
Definitely will help. At least to identify possible gaps or repetitive behaviors, but it won't help much with the CPU consumption, neither to identify it is something repetitive and constantly growing, or it is a spike or a set of spikes etc. I don't know what to think just from "it consumes a lot of RAM". Yes, I get this is annoying or even infuriating, but it hardly someone like me can work with. Just the last example picture, I see bdservicehost, but nothing else. Maybe it's a major Windows Update downloading, or we even have a genuine bug, or is it something else - I cannot say without any logs. Yes, it looks like one of those cases, not for any reason than if that would have been a bug not fixed for 5 years, I imagine it would have appeared on many installations. Point being, any kind of thing can happen, and, personally, whatever reports arrived about memory consumption I chased them until I found the cause and the fix was released. bdservicehost shield - I assume it's the shield service with the highest consumption - loads a lot of things, and without some measurement, logs, reproduced behavior it's quite hard to replicate what happens on a machine I don't know nothing about. A set of log files (both product and perhaps the core as well) would be a very good starting point.
