Safepay pop-up window will not disappear
I have a problem with a Safepay warning in a pop-up window, advising me to use Safepay when making transactions online. The problem is: it will not disappear. I click on "Not for this page" button, on the X at the corner and even on "Open Safepay" button, and the window simply does not go away, even if I click 50 times in a row. Can somebody help me? I am using Windows 10 and the Firefox browser, and the pop-up shows up in the lower right corner everytime I use a bank website. Thanks! Paulo Martins
Best Answers
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Kindy have a look at below stated link and solution provided by @Gjoksi and see if it helps
https://community.bitdefender.com/en/discussion/98188/how-to-disable-safepay-pop-ups
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hi All,
I asked this question to technical support last night and promptly received the following advice, which solved my particular issue. (I think maybe it is what @Alexandru_BD was referring to about right-clicking the system tray icon).
It is very simple and I hope it helps you:
Hello, Thank you for reaching us in regard to this matter.
It seems like you're encountering an issue where your Bitdefender Safepay settings are not being saved after a system restart, causing the Safepay notifications to re-enable automatically.
This could be related to how Bitdefender saves its configuration settings or potentially an issue with permissions on your Windows 10 system.
Let's try a couple of steps to resolve this issue:
- Run Bitdefender as Administrator: Right-click on the Bitdefender icon and select "Run as administrator" before making the changes. This ensures Bitdefender has the necessary permissions to save your settings changes permanently.
- Check for Bitdefender Updates: Ensure that your Bitdefender software is up to date. Sometimes, bugs that affect settings retention can be fixed in software updates.
- Reconfigure and Restart: After running Bitdefender as an administrator, go through the steps to disable Safepay notifications again. Then, restart your computer to see if the changes are retained this time
Cheers!
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Answers
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Welcome to the Bitdefender Forums. Did you go to the "Privacy" component, click on "Settings," then "Settings" again and toggle off "Safepay notifications?"
Hope this helps. Have a great day.
Regards,
Phil
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I can turn it off as you indicate, but after restarting the computer, the Safepay Notifications toggle has turned itself on again!!! What could be causing this? Windows 10. Thanks
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Hi @Paulo Martins,
Alternatively, you could try to run the repair procedure and see if this helps:
Also try to manually update Bitdefender by right-clicking on the systray icon.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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Great, with the comprehensive remedy advised by @Gjoksi it seems to work as I did not get the pop-up window in my banking application again. It also seems to have solved the problem mentioned by @bcells123 of getting the slide buttons back on again, after restarting the computer.
This of course does not answer the main question, which is: why should anyone willingly encode such a stubborn behaviour in a pop-up window? I imagine that no one did it willingly, so it must be a bug, that maybe can be solved with the Repair Bitdefender procedure that @Alexandru_BD recommended, but which I have not tried yet. I will get back to this thread with the result, once I have done that procedure and checked how it behaves after putting back the notification slide buttons I have taken out now.
Thanks to all, I never expected such a comprehensive and quick answer to my first question to this forum. It seems to work much better than all the other software fora I have used in the past! All the best!
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Thank you for following up and for your feedback @Paulo Martins 👍️
Premium Security & Bitdefender Endpoint Security Tools user
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