Account falsely showing up as expired - how to reset?
I have the latest version of the Bitdefender app (27.0.1.263) installed on Windows 10 Home 22H2 64-bit. I have no other antivirus apps installed.
I am currently using the Free plan, which to my knowledge does not have an expiration date. Checking Bitdefender Central confirmed that my account is active and my devices are protected, and I did not see anything about expiring subscriptions there. But on the Windows desktop app it says "Your subscription has expired" and "This device is no longer protected against threats," and I cannot access any of the settings.
However it still seems to be working in the background (I downloaded the EICAR test file and Bitdefender immediately detected and quarantined it) so I am not too worried as the expiration message is likely a bug. But the message is preventing me from manually scanning files, so I cannot keep ignoring it.
Should I fully uninstall and reinstall the app or is there another way to reset the message? Or should I wait for an update to fix the issue?
Thanks for your time.
Best Answer
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I have not seen any other reports of this anomaly. Bitdefender Free is free. I suspect that there is a new bug introduced with an update.
You could do a repair install to see if the issue is resolved . . .
If that does not resolve the issue, I would wait to see what @Alexandru_BD, our Forum Administrator, has to say after he has investigated. I am uncertain as to what support, if any, Bitdefender offers to users of the free version. This is the weekend, so he won't be back until Monday.
I hope this helps. Have a great day.
Regards,
Phil
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Answers
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@garioch7 Thank you Phil, this fixed the issue for me.
Yeah it does seem to be just a false alarm...for a while I thought BD Free was gone for good. Glad that's not the case.
Cheers,
PJ
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Thank you for reporting back. I am really happy to hear that your issue was resolved.
Have a great day.
Regards,
Phil
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