Exceptions not working

Hello @Siverion,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards

I concur. Bitdefender DOES NOT respect my choices for exceptions. In fact, some options, such as "Advanced Threat Defense" are grayed out.

I do not care if Bitdefender thinks creating an exception for a thumb drive or mapped volume is unwise. It's MY computer, not Bitdefender's.

We DEMAND the ability to FULLY except any volume, folder or file on OUR computers, and it's really none of Bitdefender's business to dictate otherwise.

Bitdefender is NOT AUTHORIZED to circumvent our choices, much less prevent us from creating a full exception in the first place!

For example, let's see how Norton handles it: "You can assign exclusions to local drives, folders, groups of files, single files, or network drives." Norton DOES NOT gray out certain elements of an exclusion. They allow users to FULLY exclude a thumb drive, external HDD/SSD, letter-mapped mounted volume, or any other kind of drive,

Thank you, Phil.

As you can see by my swift response, it's an important issue.

I'm quite certain many security-conscience customers would rather their encrypted volumes containing password stores, personal and professional financial information and customer files not be scanned by Bitdefender, regardless of assurances they won't "peek."

Regardless of whether the unwanted intrusion of privacy is intentional or inadvertent, the fact remains Bitdefender's interface lacks the controls necessary to completely and permanently block it from all scanning of a drive, file or folder. This situation violates the Zero Trust Model key to providing optimum security and privacy.

Thank you for your attention to this matter.

I look forward to his assistance. In the meantime, despite the "millions of different and unique computer platforms that are in use," mine is a fairly generic machine: HP Envy laptop running Windows 10, 16 GB RAM, 1 TB SSD.

Hello @IT_Writer,

I think @garioch7 summarized this very well. Due to a large number of possible system configurations and installed software, determining what might cause an issue with a specific Bitdefender setting/module is not as simple as it sounds. Since each PC has its own peculiarities, a thorough investigation is necessary. I'm aware of the importance of the issue and I totally understand your frustration.

We are still waiting for news on this matter.

Thank you for your patience.

@Ray241 ,

I am pinging @camarie to provide an update to us, further to his post here:

Thank you, and have a great day.

Regards,

Phil

Not for me, i might have ended up in the wrong topic/post , i have an issue where an exclusion that was working a month ago stopped working somewhere in between then and now. Its a website i excluded and now no matter what i do it remains blocked. So i had to resort to a device without bit defender to get to it. So it was more a mention that in general the exlusions don't seem to be excluding ;-) I blame bit defender because it logs the blocking of the website even tough its in the exclussion list. I removed the exclusion added it again, but no go. Restarted the machine in between, but as soon as i go to the url bitdefender blocks it with or without the exclusion.

Sure ".iliadboxos.it/" It has been giving me issue's from the start, but exclussions always helped until i needed to go there again today, and i figured the exclusion should always supersede anything else.