App lock ignores safe network

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My app lock has worked for a long time. But yesterday it started locking apps and asking for the pin despite being at home with the same safe WiFi network.

The WiFi symbol is greyed out on the app lock page, but if I click on it, it shows the home WiFi listed as active and safe.

I haven't changed any WiFi settings on the phone or on the home WiFi.

Any ideas?

Comments

  • Alexandru_BD
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    Hello @Patrober,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Patrober
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    hi

    Thanks - I had raised a ticket on this issue. After doing the suggested uninstall/unregister/reinstall it persisted. They then said its a known issue and will be fixed in a future update.

  • Alexandru_BD
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    Hi and thanks for following up on this. Good to know. 👍️

    Premium Security & Bitdefender Endpoint Security Tools user

  • 2mman
    2mman
    edited June 16
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    I've recently have a similar problem. I have a WiFi mesh network that is set as a trusted network. Recently Bitdefender activates the app lock when the connection changes from WiFi repeater. App lock shows the network still as trusted. Wasn't a problem before. Is there a known solution?

  • Patrober
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    No fix as yet. They know the problem and supposedly will raise a fix in a future update, but no timescale given.

    Raise a ticket so they know there are more of us with this issue.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

    Select, How to's & Troubleshooting Bitdefender productsTroubleshootingI don't knowContact Support→ You will get the option of chatcall or email.

    @agozob can also have a look at this.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • 2mman
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    I already contacted Support. They're figuring it out. If I know more, I'll let you know.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    Sure, let us know the resolution once your issue is fixed.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • 2mman
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    The latest info from BD support:

    "I have looked into the case and it seems that the situation is caused by an issue that has already been acknowledged by our development team. We are currently working on a fix that will be done by means of an automatic update and won't require any additional action on your end.
    I will get back to you with an update regarding the fix as soon as we have one."

    To be continued 😉