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UnifiedSDK.Service.exe crash?
I noticed that after installing Bitdefender VPN I noticed a new crash kept happening linked to Bitdefender VPN, here are the details:
Description
Faulting Application Path: C:\Program Files\Bitdefender\Bitdefender VPN\UnifiedSDK.Service\UnifiedSDK.Service.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: UnifiedSDK.Service.exe
Application Version: 2.9.5.227
Application Timestamp: 6531b8bf
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.22621.3085
Fault Module Timestamp: 98257e11
Exception Code: e0434352
Exception Offset: 0000000000064d8c
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ba03
Additional Information 2: ba03c7b127ab33946753318069208d59
Additional Information 3: 3a9b
Additional Information 4: 3a9b6989231c74f5de948e3d3d95abf2
Extra information about the problem
Bucket ID: 868ed7f855ff42297c4d2161cd336ded (2039322910206946797)
Answers
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Try reinstalling bitdefender vpn.
If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I have exactly the same issue on my PC. Reinstalling did not help at all.
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Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Same Problem to me. I reinstalled BD today after switching from WIN 10 to WIN 11. Now this issue appears.
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Could someone solve the problem? @Scamp125 @Przemek Roszek
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Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I'm having the same problem. Started about two months ago. Cannot find the problem for the life of me.
Did anyone ever come up with a solution for this crash?
Thanks in advance.
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Follow the steps as provided in the previous comment.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Its not possible to send LogFiles to BD.
If I sent my file - everything seems to be allright
after one Minute this is shown
Verification checkbox is cleard an nothing happens. Can't set the hook twice.
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Tried this several times yesterday and today.
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Technical support asked me to install the latest version that should fix the problem. However, I have the latest version. By the way: The VPN app on my notebook has now been updated and the error now occurs there too. It's a bug that seems to affect all AV Plus devices with VPN in the latest version of the BD VPN app. Most people just don't see the error because it is only filed in the reliability history. Can you please report the error also to support (@Flexx, @Alexandru_BD). Actually, support should discover it immediately when it appears in the reliability history on all devices.
The faulty VPN version is 26.1.0.54 (everything worked fine with 26.1.0.50)
Can others please check their reliability history and post it here. The error occurs after some time when using version 26.1.0.54. It should be available on all computers.
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@Alexandru_BD can share it with the developers.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello,
Yes, shared, thanks!
Premium Security & Bitdefender Endpoint Security Tools user
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Hello,
Kindly raise a ticket for the Support teams as well.
Thank you.
Premium Security & Bitdefender Endpoint Security Tools user
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One more thing here @Ux4it @Tester4321
I suggest that you restart the device before reinstalling the VPN app, and before reinstalling make sure that there are no files left in C:\Program Files\Bitdefender\Bitdefender VPN.
It is possible that the UnifiedSDK.Service.exe remains stuck there and does not uninstall properly and it's basically an older version, even though you have the latest VPN version of the application.
To sum it up, restart device, uninstall VPN, remove what's left of Bitdefender VPN and then reinstall it.
Kindly let me know the result.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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According to your information @Alexandru_BD, I uninstalled VPN again and unfortunately it had no effect. The app produces a fatal error every time you start Windows - only shown in the reliability history.
But that was to be expected, since the VPN app on two other computers in our house has automatically updated itself to 26.1.0.54 in the last few days. Since this version has been running, all computers have had the error in their reliability history. I think Bitdefender can reproduce the error very easily as it occurs on every machine with BD AV Plus + VPN (app autostart disabled) installed. All computers worked with 26.1.0.50 very fine.
Each error message represents a restart of the PC … The last restart with an error entry happened after I reinstalled VPN according to your specifications.
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Today I installed the current, faulty version on a Windows 10 computer that had an old version of BD VPN (200 MB) installed. Immediately the error occurred when booting in the reliability history. The error affects Windows 11 and Windows 10 and all computers. Is Bitdefender already working on the problem? It's very easy to reproduce. You just have to install the current VPN version for the Bitdefender AV (with 200 MB VPN volume) and the error is present on all computers.
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As many others have reported, so also do I have the UnifiedSDK.Service.exe problem, which shows up in Maintenance, and on inspection has been periodically showing up for more than a month with the same code exception shown below. Win 11 (Version 10.0.22631 Build 22631)
Faulting application name: UnifiedSDK.Service.exe, version: 2.12.1.256, time stamp: 0x656f6b0f
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3374, time stamp: 0x3069ce37
Exception code: 0xe0434352
Fault offset: 0x00000000000653ac
Faulting process id: 0x0x1880
Faulting application start time: 0x0x1DA85EE8C9F077C
Faulting application path: C:\Program Files\Bitdefender\Bitdefender VPN\UnifiedSDK.Service\UnifiedSDK.Service.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: fed70091-af0f-4a09-b619-b333e0c4d47d
Faulting package full name:
Faulting package-relative application ID:1 -
I have a small workaround for the problem. I switched off the two VPN services in the service tab using command “msconfig”.
I can still launch and use BD VPN, but without these two services I no longer get the crashes that you see in the reliability history.
Since deactivating the two services, there are no longer any errors in the reliability history and my PC is starting faster. Nevertheless, I hope that Bitdefender fixes this old known error soon.
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