UnifiedSDK.Service.exe crash?

I noticed that after installing Bitdefender VPN I noticed a new crash kept happening linked to Bitdefender VPN, here are the details:

Description

Faulting Application Path: C:\Program Files\Bitdefender\Bitdefender VPN\UnifiedSDK.Service\UnifiedSDK.Service.exe


Problem signature

Problem Event Name: APPCRASH

Application Name: UnifiedSDK.Service.exe

Application Version: 2.9.5.227

Application Timestamp: 6531b8bf

Fault Module Name: KERNELBASE.dll

Fault Module Version: 10.0.22621.3085

Fault Module Timestamp: 98257e11

Exception Code: e0434352

Exception Offset: 0000000000064d8c

OS Version: 10.0.22631.2.0.0.768.101

Locale ID: 1033

Additional Information 1: ba03

Additional Information 2: ba03c7b127ab33946753318069208d59

Additional Information 3: 3a9b

Additional Information 4: 3a9b6989231c74f5de948e3d3d95abf2


Extra information about the problem

Bucket ID: 868ed7f855ff42297c4d2161cd336ded (2039322910206946797)

Answers

  • Flexx
    Flexx mod
    edited March 24

    Try reinstalling bitdefender vpn.


    If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

    Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

    If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

    Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

    If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • I have exactly the same issue on my PC. Reinstalling did not help at all.

  • Flexx
    Flexx mod
    edited March 24

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

    Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

    If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

    Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

    If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Same Problem to me. I reinstalled BD today after switching from WIN 10 to WIN 11. Now this issue appears.

  • Could someone solve the problem? @Scamp125 @Przemek Roszek

  • Flexx
    Flexx mod
    edited March 24

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

    Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

    If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

    Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

    If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • I'm having the same problem. Started about two months ago. Cannot find the problem for the life of me.

    Did anyone ever come up with a solution for this crash?

    Thanks in advance.

  • Follow the steps as provided in the previous comment.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • @Flexx

    Its not possible to send LogFiles to BD.

    If I sent my file - everything seems to be allright


    after one Minute this is shown


    Verification checkbox is cleard an nothing happens. Can't set the hook twice.

  • Tried this several times yesterday and today.

  • Tester4321
    edited March 27

    Technical support asked me to install the latest version that should fix the problem. However, I have the latest version. By the way: The VPN app on my notebook has now been updated and the error now occurs there too. It's a bug that seems to affect all AV Plus devices with VPN in the latest version of the BD VPN app. Most people just don't see the error because it is only filed in the reliability history. Can you please report the error also to support (@Flexx, @Alexandru_BD). Actually, support should discover it immediately when it appears in the reliability history on all devices.

    The faulty VPN version is 26.1.0.54 (everything worked fine with 26.1.0.50)

    Can others please check their reliability history and post it here. The error occurs after some time when using version 26.1.0.54. It should be available on all computers.

  • Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Hello,

    Yes, shared, thanks!

    Premium Security & Bitdefender Endpoint Security Tools user

  • Hello,

    Kindly raise a ticket for the Support teams as well.

    Thank you.

    Premium Security & Bitdefender Endpoint Security Tools user

  • One more thing here @Ux4it @Tester4321

    I suggest that you restart the device before reinstalling the VPN app, and before reinstalling make sure that there are no files left in C:\Program Files\Bitdefender\Bitdefender VPN.

    It is possible that the UnifiedSDK.Service.exe remains stuck there and does not uninstall properly and it's basically an older version, even though you have the latest VPN version of the application.

    To sum it up, restart device, uninstall VPN, remove what's left of Bitdefender VPN and then reinstall it.

    Kindly let me know the result.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Tester4321
    edited March 28

    According to your information @Alexandru_BD, I uninstalled VPN again and unfortunately it had no effect. The app produces a fatal error every time you start Windows - only shown in the reliability history.

    But that was to be expected, since the VPN app on two other computers in our house has automatically updated itself to 26.1.0.54 in the last few days. Since this version has been running, all computers have had the error in their reliability history. I think Bitdefender can reproduce the error very easily as it occurs on every machine with BD AV Plus + VPN (app autostart disabled) installed. All computers worked with 26.1.0.50 very fine.

    Each error message represents a restart of the PC … The last restart with an error entry happened after I reinstalled VPN according to your specifications.

  • Today I installed the current, faulty version on a Windows 10 computer that had an old version of BD VPN (200 MB) installed. Immediately the error occurred when booting in the reliability history. The error affects Windows 11 and Windows 10 and all computers. Is Bitdefender already working on the problem? It's very easy to reproduce. You just have to install the current VPN version for the Bitdefender AV (with 200 MB VPN volume) and the error is present on all computers.

  • As many others have reported, so also do I have the UnifiedSDK.Service.exe problem, which shows up in Maintenance, and on inspection has been periodically showing up for more than a month with the same code exception shown below. Win 11 (Version 10.0.22631 Build 22631)

    Faulting application name: UnifiedSDK.Service.exe, version: 2.12.1.256, time stamp: 0x656f6b0f
    Faulting module name: KERNELBASE.dll, version: 10.0.22621.3374, time stamp: 0x3069ce37
    Exception code: 0xe0434352
    Fault offset: 0x00000000000653ac
    Faulting process id: 0x0x1880
    Faulting application start time: 0x0x1DA85EE8C9F077C
    Faulting application path: C:\Program Files\Bitdefender\Bitdefender VPN\UnifiedSDK.Service\UnifiedSDK.Service.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: fed70091-af0f-4a09-b619-b333e0c4d47d
    Faulting package full name:
    Faulting package-relative application ID:

  • Tester4321
    edited April 18

    I have a small workaround for the problem. I switched off the two VPN services in the service tab using command “msconfig”.

    I can still launch and use BD VPN, but without these two services I no longer get the crashes that you see in the reliability history.

    Since deactivating the two services, there are no longer any errors in the reliability history and my PC is starting faster. Nevertheless, I hope that Bitdefender fixes this old known error soon.

  • Tester4321
    edited May 3

    New version, error still exists :( … Why can't the programmers fix it?

    Error @each reboot.

    … on all our PC since two month …

  • Quick update here: reinstall to version 27.0.5.45 should solve it, the crash re-appeared because the devs had to rollback to an older version.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Petersl
    Petersl ✭✭✭

    Hi everyone,

    I can confirm that the bitdefender vpn version 27.0.5.45(a) no longer has the "unifiedSDK.service.exe" error on my pc.

  • i have the same problem : - My pc reboot sometimes and all i see its this error :

    All this red errors are from UnifiedSDK.Service.exe

    Description
    Faulting Application Path: C:\Program Files\Bitdefender\Bitdefender VPN\UnifiedSDK.Service\UnifiedSDK.Service.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: UnifiedSDK.Service.exe
    Application Version: 2.12.1.256
    Application Timestamp: 656f6b0f
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 10.0.22621.3880
    Fault Module Timestamp: db9989e8
    Exception Code: e0434352
    Exception Offset: 000000000005fabc
    OS Version: 10.0.22631.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 3f7f
    Additional Information 2: 3f7f0c45ce5d54604c5a01da951e8e5e
    Additional Information 3: 81a2
    Additional Information 4: 81a232e55a804a4fc27141cb3dce553d

    Extra information about the problem
    Bucket ID: f7f4ed3ee63cb12a84e2ba697c2c0297 (1504970187712758423)

  • Petersl
    Petersl ✭✭✭

    Hi @Viorel Ghita

    What versions are you running? The "UnifiedSDK.Service.exe" is fixed in version 27.0.5.45(a) and (b), if you have an older version running uninstall the bitdefender vpn (only the vpn) and then reinstall by clicking the vpn button in the bitdefender dashboard tab.