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Epson scanner runs very slowly
Since installing Bitdefender a few weeks ago it is taking minutes to scan documents that used to scan in seconds. When I remove Bitdefender the scans speed up again.
How do I configure Bitdefender to not check the files being created by my Epson scanner?
Thanks for any help - aplogies if this question has been asked before
Comments
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Hello.
It seems that you are not the only user with this issue, as it was reported before:
My specs:
Asus X551CA
Core i3-3217U 1.8GHz, Intel HD Graphics 4000, 4GB DDR3, 120GB SATA-III SSD
OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed
OS Build 19045.4355
Experience Windows Feature Experience Pack 1000.19056.1000.0
BD Total Security 27.0.35.147I personally use HP LaserJet MFP 28a (connected via USB) and never had any issues with delayed scanning and/or printing.
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.0 -
Hi
I had such with my Brother.
In my PC it occurred due to blocked ports of printer, since I accidently blocked it with the Firewall.
If using BD Firewall, need to approve it as trusted.
Else, need to enter printer's manufacturer website, check for needed ports (including type - TCP/UDP) and open it in Microsoft Firewall.
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